Medical Office Specialist

Job Description

Job Description

GENERAL SUMMARY OF DUTIES:
Responsibilities include all front office functions including patient relations, appointment scheduling,
telephone duties, patient registration, insurance verification, handling medical records, filing, cashiering,
and computer work.

SUPERVISOR: Practice Manager

DUTIES INCLUDE BUT NOT LIMITED TO:

• Work at the reception desk, answer phones, greet and communicate with patients and
• providers.
• Scheduling, canceling, and rescheduling patient appointments.
• Checking in patients and properly documenting registration.
• Insurance verification and verification of patient demographics.
• Filing and retrieving medical records/files.
• Copying and faxing duties.
• Collecting co-pays and cash from patients, getting authorization on credit cards.
• Entering charges, payments, and balancing the day in the computer.
• Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.
• Perform other duties as required.
• Must read, understand, and adhere to all Physician Services policies and procedures.
• Practice and adhere to the Code of Conduct and Mission and Value Statement.

Practices certified as Patient Center Medical Home include these additional job duties:

• Coordinates continuity of patient care with external healthcare organizations and facilities and referrals from the primary care provider to a specialty care provider.
• Participates on a team for data collection, health outcomes reporting, audits and programmatic evaluation related to Patient Centered Medical Home.

EDUCATION:

• No education Requirement

EXPERIENCE:

• Less than one year of experience is required, one to three years of experience is preferred.

CERTIFICATION/LICENSE:

• No license requirements

PHYSICAL DEMANDS, WORKING CONDITIONS, HAZARDS, ESSENTIAL FUNCTIONS:

• Manual Dexterity
• Standing and walking
• Reach above shoulder
• Repetitive arm/hand movements
• Color vision
• Sight Acuity - far, near, depth perception
• Push/pull weight of up to 25 lbs.
• Carry up to 25 lbs.
• Lift up to 25 lbs.
• Sitting for long periods of time
• Reaching, bending, stooping, kneeling,
  crawling
• Hear alarms/telephone/tape recorder
• Exposure to communicable diseases
• Exposure to blood borne pathogens
• Ability to work under stress, or in emergency
  situations

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of basic office equipment including copier, fax machine, and computer.
• Skill in dealing with interpersonal issues and customer relations.
• Ability to handle multiple priorities at once with minimal supervision.
• Ability to comprehend and follow written and verbal instructions.
• Ability to organize and communicate clearly.
• Ability to maintain confidentiality of patient and employee information