Call Center Quality Assurance (Call Monitoring) - $17/hour
Job Description
Job Description
Quality Assurance Coordinator
Monday-Friday (10:00AM - 7:00PM for the first 2-3 months of on the job training) THEN 8:30am-5:30pm
ProCare - 18 Years and Growing Strong – Come Join the Team!!
- Diverse, Inclusive and Positive work environment
- Growth and Development Opportunities
- Casual Dress Code – Yes, that includes Jeans!
- Fun Committee (quarterly workplace events)
- Cloud Room – your place to relax and unwind during breaks
- Comprehensive Benefits Package
- Paid Time Off (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
Job Type: Full-time - Quality Assurance Coordinator
- Starting pay: $17.00 per hour
- Schedule: Monday-Friday (10:00AM - 7:00PM for the first 3 months of on the job training) THEN 8:30am-5:30pm (On-site in our Tampa Office – 33634)
Job Summary:
The responsibilities for the Quality Assurance Coordinator position include but are not limited to: retrospective and prospective Quality Assurance analysis, call calibration and call monitoring, file auditing, and quality improvement.
Principle Duties and Responsibilities:
- QA Reporting
- Call Calibration / Call Monitoring
- Retrospective QA Reviews including File Audits
- Internal Coaching (verbal and written)
- Maintain quality documentation
- Follow up with Department Management on QA Issues
- Analyze and Report on QA Data and Trends
- Develop and implement strategies to improve Internal Quality
Knowledge, Skills and Abilities Required:
- Experience with Call Center Operations and Quality Assurance Monitoring
- Very proficient in Microsoft Office Applications (Word, Excel, Visio, Outlook)
- Well organized, able to multi-task, and attentive to details
- Strong verbal and written communication skills
- Able to communicate professionally with business associates inside and outside of the Company
Benefits:
- Paid Time Off (no waiting period)
- 6 Paid Holidays
- Employee Assistance/Discount Program
- 401(K)
- Dental Insurance
- Employee Assistance Prograom
- Health Insurance
- Life Insurance
- Paid Time Off
- Vision Insurance
Starting Pay - $17/hr
ProCare is the largest privately held Worker’s Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters. (**NO SALES**)
The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.