Sr. Consultant, Services Operations & Experience Workonomy (Boca Raton, FL)
- Employer
- Office Depot
- Location
- Boca Raton, Florida
- Salary
- Open
- Posted
- Jun 20, 2018
- Closes
- Aug 19, 2018
- Ref
- 5543092684#FL--J2CBackfill.5
- Industry
- Manufacturing
- Category
- Skilled Labor Trades
The Senior Consultant for Services Ops Support manages the development and maintenance of all services programs.
This role will support all operational programs, tools, training, systems & other items needed to successfully execute the existing retail services operating model.
This role supports all operating model elements and is expected to forge beneficial relationships in Retail Operations, cross functional teams, tech and print teams to influence the development and/or improvement of service programs as well as the associate/customer experience in stores.
The Senior Consultant for Services Ops Support will serve as support in the development of Office Depot s future store and assist with all aspects of this project for the services organization as a whole.
This role is also responsible for management of all tests and pilots that impact the Services Operation.
All enhancements to programs or systems and/or new systems/programs will be documented in SOPs and tested prior to rollout by the Senior Consultant.
This role will interact directly with Retail field leadership, Store operations and store level associates as needed to ensure clear communication and develop solutions to enable flawless execution.
In addition, the Senior Consultant Services Ops Support will collect feedback from various sources across the organization to support ongoing development as part of a continuous improvement cycle.
The Senior Consultant will also generate reporting and analyze data to make decisions on how to improve customer experience, associate execution, sales, margin for the business.
Bachelors degree or equivalent experience.
Minimum 3 years experience in related field : Retail experience required or print industry experience required, Prefer both.
Tactical execution and multi unit support with 2 years experience multi-unit market management experience; or demostration of skills and learning through an internal development program and selection process.
This role will support all operational programs, tools, training, systems & other items needed to successfully execute the existing retail services operating model.
This role supports all operating model elements and is expected to forge beneficial relationships in Retail Operations, cross functional teams, tech and print teams to influence the development and/or improvement of service programs as well as the associate/customer experience in stores.
The Senior Consultant for Services Ops Support will serve as support in the development of Office Depot s future store and assist with all aspects of this project for the services organization as a whole.
This role is also responsible for management of all tests and pilots that impact the Services Operation.
All enhancements to programs or systems and/or new systems/programs will be documented in SOPs and tested prior to rollout by the Senior Consultant.
This role will interact directly with Retail field leadership, Store operations and store level associates as needed to ensure clear communication and develop solutions to enable flawless execution.
In addition, the Senior Consultant Services Ops Support will collect feedback from various sources across the organization to support ongoing development as part of a continuous improvement cycle.
The Senior Consultant will also generate reporting and analyze data to make decisions on how to improve customer experience, associate execution, sales, margin for the business.
Bachelors degree or equivalent experience.
Minimum 3 years experience in related field : Retail experience required or print industry experience required, Prefer both.
Tactical execution and multi unit support with 2 years experience multi-unit market management experience; or demostration of skills and learning through an internal development program and selection process.