Trade-In & Upgrade Director

Miami, Florida
Not Specified
Sep 10, 2018
Nov 08, 2018

This Trade-In & Upgrade Director is responsible for leading global initiatives focused on supporting product documentation, program implementation / performance, and IT solution design. The position will also participate in new product development. Role efforts to scale the device upgrade and buyback programs through significant global cross-functional interaction and collaboration, including internal business partners and external strategic alliances.

Primary Job Accountabilities/Responsibilities

Global Product & Documentation Management

  • Develop Product Documentation: create standardized materials, product manuals, rate card sheets, product booklets, 1-page flyers, etc.
  • Validation and standardization of sales process flow
  • Product development/evolution (including market research)
  • Conduct training and coaching of BDs
  • Support sales team RFPs, Business Cases, Presentations, etc.

Global Program Implementation & Performance Management

  • Manages deliverables and projects; includes understanding and applying project management methodology, maintaining project deliverables, communicating status and organizing cross-functional teams and stakeholders
  • Track overall implementation timeline for all programs
  • Follow up with respective action item owners to ensure tasks are being completed within deadlines
  • Identify risks/yellow flags and escalate accordingly
  • Performance Metrics: identify metrics, KPIs, rate sheets, scorecards, etc.
  • Program Inventory: identify current implemented programs
  • Track Performance: Ensure KPIs in scorecard are being met, track program performance in terms of profitability

Global IT Solution Design Management

  • Manage the overall IT solution design process
  • Identify and document IT/Business requirements necessary for implementation, analyzes issues and communicates with key stakeholders to assess needs and optimize business solutions, in partnership with IT team
  • Identifies and establishes action items, owners, deadlines, etc.
  • Works with business and technical resources to perform effective root-cause analysis and resolution and leads efforts to completion.
  • Gathers, compiles, interprets and summarizes business / IT related process changes

Basic Qualifications Required - Experience, Skills, and Knowledge

  • Bachelor's degree required
  • 4 years mobile, upgrade & buyback experience
  • 5 years Project Management and Product Development in mobile.
  • Able to travel up to 30 %

Preferred Experience, Skills, and Knowledge

  • Master's degree
  • 5+ years International experience
  • 6+ years of sales and operation experience
  • Proficient in Spanish is highly desired


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