Insurance Specialist I - Miami

Insurance Specialist

As an Insurance Specialist, you'll use your excellent customer service skills and your problem solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a high call volume environment. We are looking for an energetic person who will be responsible for providing exceptional front line customer service to our policyholders and clients. If you are a problem solver and thrive in a fast paced ever changing environment, this is the career for you!

Key Responsibilities:

• Responding to incoming customer inquiries in a high volume inbound call center environment via telephone or in writing. This position will receive 70 to 100 calls per day.

• Supporting processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and agents.

• Identifying, analyzing, and resolving customer and client processing problems or errors that include department premium discrepancies and system problems.

• Communicating with external clients as well as internal departments.

This is a full-time position. Hours of operation are Monday through Saturday from 8:00am to 8:00pm.

Basic Qualifications:

• High school diploma or GED

Other Requirements:

• Must be able to work Saturdays as needed.

• Working knowledge of Windows based programs and basic data entry skills.

• Ability to handle multiple tasks and prioritize.

• Excellent verbal and written communication skills.

• Strong time management skills.

• Ability to adapt easily as procedure/client needs change.

• Good mathematical skills.

Preferred Qualifications:

• 1 year customer service experience in a high call volume environment

• Property and Casualty knowledge and/or agency experience.

• Property and Casualty Insurance License.

• Call center experience.

• Bilingual (English/Spanish) candidates be able to speak, read and write effectively in both languages.