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Support Representative, Sales Operations

Work From Home

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

At Florida Virtual School (FLVS), we value our diverse and dedicated team of instructors and support staff.  Our values of excellence, innovation, community, balance, and communication create a work environment in which everyone feels confident and appreciated.  FLVS does more than just talk about our values; we live them and rely on them to be the foundation of everything we do.

We recognize that without the instructors and staff who comprise our team, we would not be able to give our students the educational experience they deserve. Whether you're part of our instructional staff working with students one-on-one to propel them toward success or one of our support staff members working tirelessly to ensure the FLVS journey is the cutting-edge experience you'd expect from the industry leader, all of us at FLVS work with a common commitment in mind – the student is at the center of every decision we make. FLVS employees are passionate about delivering high-quality digital learning on a robust online platform to achieve content mastery for student success.

Our employees enjoy competitive salaries, a well-rounded benefits package, paid time off (including holidays, vacation, and sick leave), and an array of professional development opportunities.  We're always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student. 

Job Posting End Date:

Deadline to apply is 11:59 PM on

10-13-2021

Job Title:Support Representative, Sales Operations

Contract Type:Employee

Annual Salary:$35,799.00 - $57,626.00

(Support staff salary will be based on internal equity and experience)

Location:FL - HOME OFFICE

Job Description Summary:Our Mission is to deliver a high quality, technology-based education that provides the skills and knowledge students need for success.

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position:

Position General Summary:

The Support Representative, Sales Operations performs various tasks in support of the department's sales, business, and/or client operations functions.

Essential Position Functions:

  • Coordinate, execute, and support the audit process to determine customer usage in various product models

  • Develop standard operating policies and procedures for the position

  • Maintain department SOP inventory, schedule regular reviews with SOP owners, and test/verify SOP steps as needed

  • Support the license renewals process by ensuring license expiration notices are sent to customers in accordance with scheduled intervals

  • Serve as primary customer service representative assisting clients with various support needs and responding to or directing customer general inquiries

  • Create, update, and maintain documentation, both internal and customer-facing, used by the department

  • Support data entry and cleanliness efforts in CRM system

  • Analyze and make recommendations to improve processes, reports, and dashboards in CRM system

  • Assist with training preparation

  • Take and distribute meeting minutes, as needed

  • Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, and demonstrating respect for others

  • All work responsibilities are subject to having performance goals and/or targets established

(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Minimum Requirements:

Education/Licensure/Certification:

  • Associate's degree; or equivalent combination of education and relevant experience

Experience:

  • Two (2) years of experience in a related field

  • Experience using databases and CRM tools, preferred

Knowledge, Skills, and Abilities (KSA's):

  • Possess qualities and skills to be a proactive, positive team player

  • Strong sense of curiosity

  • Exercises independent judgment to adopt or modify methods and standards to meet responsibilities

  • Excellent organizational skills

  • Possess strong attention to detail

  • Proficiency in various technical applications, including but not limited to, Microsoft Office applications (Word, PowerPoint, Excel, Sharepoint)

  • Strong interpersonal and customer service skills

  • Professional written and verbal communication skills

  • Ability to handle multiple tasks simultaneously

CORE COMPETENCIES FOR SUCCESS:

COMMUNICATION SKILLS

Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience

CUSTOMER FOCUS

Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes FLVS in community by serving as a FLVS ambassador or volunteer

INTERPERSONAL SKILLS

Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers

FUNCTIONAL /TECHNICAL EXPERTISE

Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion

INDIVIDUAL CONTRIBUTOR COMPETENCIES FOR SUCCESS:

PEER RELATIONSHIPS

Finds common ground and solves problems for the good of all; Can represent his/her own interests and yet be fair to other groups; Solves problems with peers with minimal “noise”; Is seen as a team player and is cooperative; Easily gains trust and support peers; Encourages collaboration; Is candid with peers

CREATIVITY

Comes up with a lot of new and unique ideas; Easily makes connections among previously unrelated notions; Tends to be seen as original and value-added in brainstorming sessions; Takes calculated risks; Is not afraid to try new things and potentially “fail fast”

SELF KNOWLEDGE

Seeks feedback; Gains insight from mistakes; Is open to constructive criticism; isn't defensive; Proactively seeks to understand his/her strengths and areas for growth; applies information to best serve organization; Recognizes how his/her behavior impacts others and incorporates insight into future interactions

PLANNING

Accurately scopes out length and difficulty of tasks and projects; Sets objectives and goals; Breaks down work into the process steps; Develops schedules and task/people assignments; Anticipates and adjusts for problems and roadblocks; Measures performance against goals; Evaluates results

ORGANIZING

Uses his/her time effectively and efficiently; Concentrates his/her efforts on the more important priorities; Can attend to a broader range of activities as a result of organizing time efficiently; Can marshal resources (people, funding, material, support) to get things done; Can orchestrate multiple activities at once to accomplish a goal; Arranges information and files in a useful manner

PROBLEM SOLVING

Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all fruitful sources for answers; Can see hidden problems; Is excellent at honest analysis; Looks beyond the obvious and doesn't stop at the first answers

DRIVE FOR RESULTS

Can be counted on to exceed goals successfully; Very bottom-line oriented; Steadfastly pushes self and others for results; Is full of energy for the things he/she sees as challenging; Not fearful of acting with a minimum of planning; Consistently seizes opportunities; Consistently exceeds goals

Physical Requirements and Environmental Conditions:

  • Frequency of travel: Frequent travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays

  • Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)