Field Auto Technical Adjuster Fort Myers, FL $1,500 Sign On Bonus!
The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.Plus, Allstate is changing how, when, and where we work-to lead us boldly into our future. We're empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools.
Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.Job Description
Auto accidents are usually unnerving and unique. So, it takes someone special to put the pieces back together for our customers.
This is the opportunity youve been looking for to truly impact someones life! Start your claims professional career today as a Field Auto Adjuster in Fort Myers, Florida and be part of our dynamic team!
A Day in the Life:
Communicate empathetically with customers and help them through the process in a fast, fair and easy manner.
Confirm location and complete an assessment of customers vehicle including inspecting damages, taking photos, locating parts, and writing estimate.
When you are not in the field, use advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
Provide copy of estimate to customer and / or to the repair facility and issue payment for damages if warranted
Upload photos and estimate and document file with notes regarding decision-making process
As needed, evaluate the total loss value of a non-repairable vehicle for customers, assess salvage value, and settle total loss
Negotiate claim settlements with customers in accordance with business unit standard methodologies.
Use data and analytics to tell a story and influence decision making
Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually.
Youre a great Match for this Role if:
You have three or more years of estimating experience
You have prior experience using an auto estimating program such as: CCC One, Audatex, or Mitchell
You enjoy the ability to work independently starting your day from home, and traveling to various locations to restore peoples lives through outstanding customer service
View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
Youre an empathic, upbeat and friendly self-starter
Youre excited about solving problems and coming up with creative solutions
Youre organized and able to multi-task in a fast-paced environment
Youre known for clear and professional communication both written and verbal
Being bilingual and/or having prior military experience is a plus
Candidates must reside within 50 miles of the Fort Myers, FL.
Internal Candidates:Preference will be given to applicants who have been in their current role for at least one year
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Researches and responds to complex customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans
File Documentation and Reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines repairability and if repairs can be settled rapidly.
Investigates complex files, reviews damage, takes photos, and determines reparability or total loss
Prepares damage estimates or valuation for complex claims and locates parts
Prepares, reviews, reconciles and/or approves supplements
Conditions vehicles and prepares report for customer
Determines valuation of salvage
Evaluates diminished value in a complex claim
Claim Payment Processes - Issuance and Authority
Processes claims payments
Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
Negotiation and Settlement Guidance
Negotiates and settles complex claims in accordance with business unit best practices
Other Projects and Responsibilities
Responds to complex arbitrations contentions
May participate in one or more complex special assignments
May serve as a committee team lead for medium-sized projects or as a committee team member on large projects
Company Vehicle (vehicle dependent on mileage and area of coverage)
Company provided laptop and smart phone
A culture of learning where you can expect to develop foundational skills for the future
Opportunities for both personal and professional development
Leadership teams that are communicative and understanding
Impactful work by serving customers and the community in times of need
A culture in which you dress for your day
Recognition and advancement opportunities
Paid Time Off, 401(k) and pension
Medical, Dental, and Vision coverage
Learn more about Allstate benefits @ https://allstategoodlife.com
Whats in it for you?
Compensation range for this position is $56,000. - $79,500. per year, based on experience and qualifications.
$1,500 New Hire Sign On Bonus!
Paid training and licensing
Generous paid time off (PTO)
Discounted gym memberships
Cafeteria style health insurance plan- starts day one!
401K match and pension plan
Volunteer opportunities + matching donations
Visit AllstateGoodLife.com to learn more
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit allstate.jobs/benefits
Allstate generally does not sponsor individuals for employment-based visas for this position.
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