Triage Total Loss Adjuster
The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.Job Description:
This role is responsible for Field/Copart work in the Punta Gorda, FL area
This job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuations and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use. The individual works independently, prioritizes the individual s own responsibilities, and manages the individual s own workload and is responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers.
A day in the life of a Field Virtual Triage Adjuster:
Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner
Investigates complex or occasionally highly complex files, reviews damage, takes photos,and determines reparability or total loss through physical inspections at Copart location.
Prepares damage estimates or valuation for complex or occasionally highly complex claims and locates parts
Conditions vehicles, prepares report for customer and determines valuation of salvage
Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
Negotiates and settles complex and occasionally highly complex claims in accordance with business unit best practices
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Responds to complex and occasionally highly complex arbitrations contentions
Youre provided with comprehensive training:
We cover the cost to help you study for and earn your license
We offer full paid virtual training plus on the job training
Ongoing training opportunities for continuous improvement
$1,500 New Hire Sign-on Bonus
Compensation offered for this role is$51,600 - $71,050and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit allstate.jobs/benefits/
Allstate generally does not sponsor individuals for employment-based visas for this position.
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