Bilingual / Spanish Change Manager - Liberty Specialty Markets, West

Location
33010, Hialeah
Salary
Not Specified
Posted
Jun 23, 2022
Closes
Aug 21, 2022
Ref
6700615#GIJtoGJS.1
Industry
Insurance
Category
Insurance

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust, and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

 

Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work® US for the past several years. We were also selected as one of the 100 Best Places to Work in IT onIDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

 

We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on-the-basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state, or local law.

 

Do you have the skillsand driveto join a tech team that's working to digitally transform a trillion-dollar industry? From test-driving the latest technologies to creating intuitive consumer apps, Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. As a Change Manager at Liberty Mutual, you'll apply your talents in an agile environment that has the creative energy of a start-upand the full backing and comprehensive benefits of a Fortune 100 company.

 

Description

We are looking for an energetic and creative experiencedChange Manager to join an Agile team that will be designing and delivering accessible, flexible, scalable, and secure software solutions that support our Liberty Specialty Markets team. You will be engaged in challenging, innovative projects that will help drive modernization and help expand our capabilities. You will be working with individuals who bring varying levels of experience in a collaborative, Agile environment, contributing to engineering and implementing new features, modernizing systems, cleaning up tech debt, all using hypothesis-driven&test-and-learn approaches. The industry changes quickly, so we are looking for candidates who can lead us through change.

 

The overarching objective of Change Management within the team is to ensure the organization is engaged and ready for change and that change is adopted and sustained by our people. Our newly created Change Manager role will be a key point of contact & consultation for significant internal programs & projects. You will deliver strategic advice to project stakeholders on the best way to successfully drive & monitor adoption of changes to ensure we achieve the full benefit realization of any deliveries that require significant behavioral changes. You will need to assist in embedding changes and new behaviors throughout any stage of the project lifecycle, including the pre- and post-delivery phases of projects, more generally helping management and teams to get ready for project launch and then providing ongoing support after go-live. You would follow an organizational approach & methodology, which needs to be adaptive for various cultural differences. This would include development of project change plans, change stakeholder & impact assessment, stakeholder management, leadership engagement, communications strategy, capability development and assessment, supporting documentation, training strategy, change readiness measurement & status reporting during a project, visualizations / simulations of future state for employees (day-in-the-life), support systems, change, monitoring of user adoption and resistance management plans. Finally, you would understand the impact of transformation on our people and assist in defining your stakeholders' new ways of working, ensuring the business is ready for the change and that projects are embedded rapidly & effectively.

 

Responsibilities

  • Be a consultant & role model by helping to develop, drive, complete & adapt change plans and tools for the various projects and programs of work impacting our people
  • Apply change management method, processes and tools to create a strategy that supports adoption of changes required by projects
  • Conduct impact analysies, assess change readiness and identify key stakeholders 
  • Define and measure success / user adoption metrics and monitor change progress 
  • Identify & plan for any anticipated resistance. Help to implement resistance management plans
  • Provide input, document requirements, and support the design and delivery of training programs
  • Build strong relationships with the business, through a solid and empathetic understanding of the projects impacts on people, to assist in shaping and delivering projects and their associated change plans
  • Work to gain maximum buy-in from change networks
  • Provide day-to-day leadership and support to the change management effort for the assigned project 
  • Change activity is effectively connected across the business
  • Change lands well and is adopted
  • Capacity & mood' of the business is effectively better understood and managed
  • Actively engage with the virtual teams of project & BAU resources across the business to lead and support activities to drive knowledge sharing, team building and the connection of various initiatives and projects
  • Build strong relationships with Communications function to effectively support project and program change requirements and ensure connection of strategies and plans
  • Work with the business to identify new change opportunities that haven't been considered as part of anything else
  • Assist to develop preliminary business cases

 

  • Experience and knowledge of implementing change management principles, methodologies, and tools e.g., PROSCI/ADKAR/APMG across multiple projects and programs
  • Experience developing and driving the successful delivery of multiple change plans (including resistance management)
  • Experience in organization design and/or in driving cultural/ behavioral change amongst diverse groups of people and cultures
  • Strong understanding of the change journey, people impact and ability to navigate this process when implementing a new way of working
  • Excellent communication skills with a good level of negotiation, influencing and presentation skills
  • Flexible and adaptable; able to work in complex, interdependent scenarios, and situations
  • Experience as part of a team implementing a major program of change
  • Experience with project management approaches, tools, and phases of the project lifecycle
  • A passion for driving operational and cultural change with a specific focus on delivering exceptional customer experience and results oriented approach
  • A recognized change management qualification or equivalent experience most desirable e.g., PROSCI/ADKAR
  • Able to travel internationally 25% of the time
  • Bilingual in Spanish, Portuguese is a plus

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work® US for the past several years. We were also selected as one of the 100 Best Places to Work in IT on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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