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Business Analyst - Infrastructure experience preferred

Work From Home

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities.  We're always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student. 

Job Posting End Date:

Deadline to apply is 11:59 PM on


Job Title:Business Analyst - Infrastructure experience preferred

Contract Type:Employee

Annual Salary:$52,621.00 - $94,718.00

(Support staff salary will be based on internal equity and experience)


Job Description Summary:Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform.

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position:

Position General Summary:

The Business Analyst uses the tools described in the Business Analysis Body of Knowledge (BABOK) to act as an agent of change. The Business Analyst is an advocate for their business partners, ensures documentation around stakeholder goals are complete and thorough, facilitates communication between the project/development teams and business partners throughout the development life cycle, and ensures maximum value is reached by the solutions created.

Essential Position Functions:

  • Develop a plan to approach business analysis: include all the required information needed to successfully complete analysis on a given effort.

  • Define a list of stakeholders needed for collaboration on an upcoming analysis effort. This will include needed information and how to best communicate.

  • Prepare, conduct, and confirm the results of elicitation results: ensure that the project team understands what needs to document, documentation completed in a format understandable by different parties, and documentation validated by stakeholders.

  • Manage stakeholder involvement: provide a general understanding of information needed, tasks to be completed, and outcomes required during the effort.

  • Requirements management throughout the analysis, design, and implementation lifecycles.

  • Prioritize Requirements: through collaboration with stakeholders, owners, by understanding changing policies and mandates, ensure that the value of each requirement is maintained and visible.

  • Evaluate and communicate the introduction of new requirements in an ongoing effort.

  • Obtain team agreement on requirements through collaboration.

  • Document the current state of a business process.

  • Document the desired or future state of a business process by understanding goals, impacts to the given system, and process changes that need to occur to facilitate change.

  • Account for, track, and communicate risks that might take place during a given effort. This also includes capturing risk mitigation strategies.

  • Monitor beta-release feedback to facilitate ongoing improvement.

  • Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others

  • All work responsibilities are subject to having performance goals and/or targets established

(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)

Minimum Requirements:


  • Preferred: Bachelor's Degree in an appropriate field of study or equivalent work experience

  • Preferred: Industry Certification in Business Analysis


  • 1-5 years of experience working with business stakeholders

  • 1-5 years of experience in business analysis or related experience

Knowledge, Skills, and Abilities (KSA's):

  • Strong written and verbal communication skills

  • Strong interpersonal skills

  • Excellent customer service skills

  • Strong organizational skills

  • Ability to understand and follow verbal and written instructions

  • Demonstrative skill in attention to detail

  • Ability to function effectively in a high demand environment

  • Ability to work independently and as a team member

  • Working knowledge of general office practices, methods, and equipment, including computer skills in Microsoft Office suite of products.

  • Ability to compile, review, categorize, prioritize, analyze and interpret data and/or information

  • Proficient in SharePoint

  • Proficient in Microsoft Office Applications

  • Proficient in Visio, Lucid, or equivalent

  • Strong presentation skills

  • Experience in DevOps, Scrum, Agile, or Waterfall methodologies

  • Experience in Scrum



Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience


Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes our organization in the community by serving as an ambassador or volunteer


Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers


Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion



Finds common ground and solves problems for the good of all; Can represent his/her own interests and yet be fair to other groups; Solves problems with peers with minimal “noise”; Is seen as a team player and is cooperative; Easily gains trust and support peers; Encourages collaboration; Is candid with peers


Comes up with a lot of new and unique ideas; Easily makes connections among previously unrelated notions; Tends to be seen as original and value-added in brainstorming sessions; Takes calculated risks; Is not afraid to try new things and potentially “fail fast”


Seeks feedback; Gains insight from mistakes; Is open to constructive criticism; isn't defensive; Proactively seeks to understand his/her strengths and areas for growth; applies information to best serve organization; Recognizes how his/her behavior impacts others and incorporates insight into future interactions


Accurately scopes out length and difficulty of tasks and projects; Sets objectives and goals; Breaks down work into the process steps; Develops schedules and task/people assignments; Anticipates and adjusts for problems and roadblocks; Measures performance against goals; Evaluates results


Uses his/her time effectively and efficiently; Concentrates his/her efforts on the more important priorities; Can attend to a broader range of activities as a result of organizing time efficiently; Can marshal resources (people, funding, material, support) to get things done; Can orchestrate multiple activities at once to accomplish a goal; Arranges information and files in a useful manner


Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all fruitful sources for answers; Can see hidden problems; Is excellent at honest analysis; Looks beyond the obvious and doesn't stop at the first answers


Can be counted on to exceed goals successfully; Very bottom-line oriented; Steadfastly pushes self and others for results; Is full of energy for the things he/she sees as challenging; Not fearful of acting with a minimum of planning; Consistently seizes opportunities; Consistently exceeds goals

Physical Requirements and Environmental Conditions:

  • Frequency of travel: Frequent travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays

  • Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)