System Support Specialist (I-II)
Position Summary: Provides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals. Essential Functions: Responds to help desk requests; troubleshoots, diagnoses, and resolves system and user operating issues. Handles moderately complex issues, problems, and refers more complex issues to higher-level staff. Installs and configures software or hardware updates or patches that supports critical business needs. Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware. Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed. Evaluates and resolves network connectivity or communications systems issues. Develops and maintains documentation related to systems or workstations and may provide user training. Ensures systems and workstations are compliant with organizational policies and security standards. Assist with the set up and deploy new user workstations or accounts. Assist with IT asset tracking. Must be able to respond to business needs during an emergency or pending CAT storm situation.