PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities.  We're always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student. 

Job Posting End Date:

Deadline to apply is 11:59 PM on

03-21-2023

Job Title:FlexPoint Sales Support Account Manager, Implementation

Contract Type:Employee

Annual Salary:$55,366.00 - $102,956.00

(Support staff salary will be based on internal equity and experience)

Location:FL - HOME OFFICE

Job Description Summary:Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position:

Position General Summary:

The FlexPoint Sales Support Account Manager, Implementation works within the FlexPoint sales team, delivering full-scale, wrap around sales support, implementation of FlexPoint products, direct external customer demonstrations, technical training, provisioned professional development, and consultation to external customers. The FlexPoint Sales Support Account Manager, Implementation serves as the expert on FlexPoint products, course curriculum and technical systems, both during and after the sales process, including ownership of specific team projects, and is responsible for post-sale customer implementation and other defined performance objectives. The FlexPoint Sales Support Account Manager, Implementation r anticipates, investigates and fulfills customer's needs with creativity and enthusiasm.

The FlexPoint Sales Support Account Manager, Implementation designs implementation and training paths to support client goals, grow capacity and drive adoption of best practices, and supports customers throughout their license with FlexPoint. This role requires strategic thinking to see the big picture, effective communication with both internal and external stakeholders including internal team members of other departments to support individuals at all levels within schools and districts and impeccable organization and time management skills. This role also requires grit and attention to detail to keep implementations on track and to ensure customers are confident in their ability to support their students.

Essential Position Functions:

• Contribute to annual revenue goals through implementation, retention, technical support, and marketing efforts of additional products and services to customers that lead to increased recurring revenue and positive customer results.

• Provide on-going support for regional and national sales teams during all phases of the sales and implementation process.

• Liaise with other internal departments to coordinate needed customer support.

• Support the roll out of new product offerings and solutions.

• Maintain professional knowledge, serving as the expert on the virtual, online, and blended learning marketplace.

• Remain up to date on the trends, standards, and areas of compliance in online learning and utilize information to maintain a competitive edge in providing exceptional client support.

• Use project management best practices to take the lead with clients for full-scale implementation products. This includes product orientation, technical training follow-up, troubleshooting, training for customers, and support that is focused on customer satisfaction and the success of their students.

• Provide direct external customer demonstration, support, training, and consultation to clients including the development and delivery of professional development sessions.

• Establish and maintain a high level of internal and external customer trust and confidence and maintain customer relationships.

• Maintain accurate customer account data through use of Salesforce software. Document meetings, presentations, and communications on an ongoing, consistent basis.

• Design implementation and professional development pathways to support client goals, grow capacity, and encourage adoption of best practices.

• Actively engage with clients for full-scale implementation of products, including welcome calls, training, follow-up, troubleshooting, and support, aimed at customer success and satisfaction.

• Evaluate data and share progress and results to key stakeholders.

• Travel to deliver face-to-face client training and high stakes presentations to prospective and current customers.

• Serve as an expert on the Agilix Buzz Learning Management System and create and deliver training materials to customers based upon new releases and best practices.

• Manage projects to completion to support FlexPoint teams and customers

• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources, collaborating with teammates, and organizing customer-facing meetings in an effective and timely manner, and demonstrate respect for others.

• All work responsibilities are subject to having performance goals and/or targets established.

(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)

Minimum Requirements:

Education/Licensure/Certification:

• Bachelor's degree, preferably in Education, Business, Communication, Marketing, or related field.

Experience:

• Five (5) years' experience in Education Leadership, Education Management, Education Administration, Product Implementation, Customer Service, Business, and/or Sales

• Experience with presentation design and delivery, including large group facilitation, preferred.

• Experience engaged with PK-12 online courseware, preferred.

• Experience utilizing Salesforce technology, preferred.

Knowledge, Skills, and Abilities (KSA's):

• Ability to meet aggressive deadlines and work in a fast-paced environment

• Ability to understand and follow verbal and written instructions

• Attentive to detail

• Ability to gather, analyze, interpret, and present data

• Knowledge of sales support and customer success and product/services market research

• Knowledge of the virtual education marketplace and distance learning content providers

• Knowledge of Microsoft Office Suite

• Excellent written and verbal communication skills

• Excellent interpersonal skills, including the conveyance of a dynamic, engaging, and charismatic personality.

• Excellent presentation skills, including the ability to speak to key decision-makers with confidence and influence.

• Ability to present information for high-stakes meetings and presentations.

• Excellent research and organizational skills

• Demonstrated ability to build rapport and maintain professional relationships with customers and other key stakeholders.

• Ability to work with and through people to establish goals, objectives, and action plans.

• Ability to work independently, as well as oversee and facilitate large group projects.

• Ability to effectively manage multiple projects and meet aggressive deadlines.

• Ability to translate customer needs into solutions.

• Ability to communicate effectively with diverse workgroups and key stakeholders, including executive-level management and Board of Trustees.

CORE COMPETENCIES FOR SUCCESS:

COMMUNICATION SKILLS

Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience

CUSTOMER FOCUS

Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes our organization in the community by serving as an ambassador or volunteer

INTERPERSONAL SKILLS

Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers

FUNCTIONAL /TECHNICAL EXPERTISE

Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion

INDIVIDUAL CONTRIBUTOR COMPETENCIES FOR SUCCESS:

PEER RELATIONSHIPS

Finds common ground and solves problems for the good of all; Can represent his/her own interests and yet be fair to other groups; Solves problems with peers with minimal “noise”; Is seen as a team player and is cooperative; Easily gains trust and support peers; Encourages collaboration; Is candid with peers

CREATIVITY

Comes up with a lot of new and unique ideas; Easily makes connections among previously unrelated notions; Tends to be seen as original and value-added in brainstorming sessions; Takes calculated risks; Is not afraid to try new things and potentially “fail fast”

SELF KNOWLEDGE

Seeks feedback; Gains insight from mistakes; Is open to constructive criticism; isn't defensive; Proactively seeks to understand his/her strengths and areas for growth; applies information to best serve organization; Recognizes how his/her behavior impacts others and incorporates insight into future interactions

PLANNING

Accurately scopes out length and difficulty of tasks and projects; Sets objectives and goals; Breaks down work into the process steps; Develops schedules and task/people assignments; Anticipates and adjusts for problems and roadblocks; Measures performance against goals; Evaluates results

ORGANIZING

Uses his/her time effectively and efficiently; Concentrates his/her efforts on the more important priorities; Can attend to a broader range of activities as a result of organizing time efficiently; Can marshal resources (people, funding, material, support) to get things done; Can orchestrate multiple activities at once to accomplish a goal; Arranges information and files in a useful manner

PROBLEM SOLVING

Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all fruitful sources for answers; Can see hidden problems; Is excellent at honest analysis; Looks beyond the obvious and doesn't stop at the first answers

DRIVE FOR RESULTS

Can be counted on to exceed goals successfully; Very bottom-line oriented; Steadfastly pushes self and others for results; Is full of energy for the things he/she sees as challenging; Not fearful of acting with a minimum of planning; Consistently seizes opportunities; Consistently exceeds goals

Physical Requirements and Environmental Conditions:

• Frequency of travel: Frequent travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays

• Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)