Regional Director of Agency Franchise Operations - Bilingual (English/Spanish)

Capstone Search Group
Miami, Florida
$150,000 - $199,999
Jan 20, 2024
Mar 19, 2024
Career Level

About the Role

Our client is a dynamic and rapidly growing insurance organization specializing in non-standard auto insurance solutions. They are seeking a highly motivated and bilingual Regional Director of Franchise Operations to join their team in this newly created role. This individual will play a crucial role in providing strategic oversight and support to agency franchisees.

As the Regional Director of Franchise Operations, you will be responsible for supporting the agency franchisees in delivering exceptional non-standard auto insurance services. This role requires a bilingual professional with expertise in auto insurance.

Duties & Responsibilities

  • Provide leadership, guidance, and support to agency franchisees in achieving operational excellence, customer satisfaction, and financial success
  • Serve as liaison for the delivery of training programs for franchisees to ensure a thorough understanding of non-standard auto insurance products, underwriting guidelines, and customer service best practices
  • Facilitate clear and effective communication between the corporate office and franchisees
  • Conduct regular performance reviews and analysis of franchise operations, identifying areas for improvement and implementing corrective actions as needed
  • Ensure that all franchise operations comply with company policies, industry regulations, and legal requirements

Skills & Experience

  • Minimum of 5-7 years of experience in the auto insurance industry, with a focus on non-standard auto
  • Proven experience in franchise operations, preferably in the insurance sector ideal
  • Bilingual proficiency in English and Spanish is mandatory
  • Strong leadership and interpersonal skills, with the ability to motivate and support franchisees
  • In-depth knowledge of auto insurance products, underwriting practices, and industry trends

Compensation, Benefits, & Perks

Base salary $150k to $180k, bonus, benefits, car/car allowance.

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