Claims Adjuster

2 days left

Brown And Brown
Miami, Florida
Not Specified
Feb 22, 2024
Apr 21, 2024

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Claims Adjuster for our team in Miami, Florida.

Orchid Underwriters Agency (Orchid), a member of the Brown & Brown National Programs family.

Responsible for handling claims from first advice to settlement, including the instruction of surveyors/adjusters &/or lawyers where appropriate, ensuring that Chaucer's records accurately reflect the current status of each claim.


  • Responsible for determining coverage, setting reserves and settlement of claims in the role of Claims Agreement Party for various classes of business.
  • Liaising with co-reinsurers, companies and claims bureau on large or contentious claims (including issuing market circulars).
  • Assigning, managing, controlling and liaising with relevant service providers during the life of a claim (including lawyers, loss adjusters, third party administrators).
  • Regulatory responsibilities.
  • Maintaining files for all lead and Claims Agreement Party claims ensuring that Chaucer's electronic claims records accurately reflect the current position.
  • Exercise knowledge of the laws of tort and contract and keep abreast of relevant statutory and case development.
  • Ensure that Chaucer's systems and procedures are up to date, are compliant with Lloyd's and FCA regulations, and are being adhered to within the department.
  • Building and maintaining relationships with brokers, adjusters, agents, coverholders, TPA's and other service providers, dealing with them in an efficient, polite and professional manner.
  • Provide oversight and review of delegated outsourcing arrangements.
  • Liaising with Reinsurance and Underwriting departments on key issues.
  • Work with Class Underwriters to monitor particular classes of business and identify claim activity within it, including suggesting remedial measures for the future.
  • Respond to policyholder complaints via the established mechanism.
  • Preparation and analysis of monthly/quarterly reports.
  • Consult with Class Underwriters in situations where clarification of underwriting intent is required, where requests for ex-gratia/commercial settlements have been presented, and where coverage is disputed
  • Undertake business travel when necessary.


  • Minimum of two plus years experience in insurance or reinsurance.
  • MS Office, Word (basic) and Excel (intermediate).
  • Ability to work without direct supervision.
  • Well-presented and business-like.
  • Professional outlook.
  • Flexible at all times.
  • Great interpersonal skills.
  • Excellent organizational skills.
  • Good communication and negotiation skills with the ability to liaise at all levels.
  • A flexible and diplomatic approach with an investigative and enquiring mind is essential.

  • Ability to read, write and speak Spanish


  • Excellent growth and advancement opportunities
  • Competitive pay based on experience
  • Discretionary Time Off (DTO)
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan

Who We Are:

Orchid, a member of the Brown & Brown, Inc. National Programs division, is a premier leader in program underwriting services and distribution in personal and commercial catastrophe property insurance. For more than two decades we have been the market of choice for brokers and capacity providers alike. Established in 1998, Orchid has recognized a long-term and sustained growth trajectory, and currently places approximately $300 million of annual premium. Headquartered in Vero Beach, Florida with additional offices in Tampa, Orchid designs, markets, underwrites and administers insurance policies on behalf of third-party carriers through an independent network of more than 7,100 experienced agents and brokers.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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