Commercial Lines Team Leader

7 days left

Brown And Brown
West Palm Beach, Florida
Not Specified
Feb 22, 2024
Apr 21, 2024

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

It's an exciting time to join Brown & Brown! Our business is growing both in North America and internationally which emphasizes the need to build an unparalleled team that promotes future growth. We're excited to continue solidifying that foundation as we are looking for a Commercial Lines Team Leader to join our growing team in West Palm Beach, FL!

The Commercial Lines Leader is responsible for managing the workflow procedures within the Commercial Lines department and overseeing day to day operations are in compliance with agency procedures and operations, as well as general management of technical support staff and overseeing customer service operations.

Who We Are: Brown & Brown, Inc. is a growing global insurance brokerage firm delivering risk management solutions and services since 1939. Our unique culture is built on honestly, integrity, innovation and discipline and defines who we are and how we treat our customers, teammates and the communities we serve. We think of ourselves as a team, so we have teammates---not employees. We prioritize health, family, and business---in that order. We embrace and celebrate diversity, always striving to be an inclusive place where you have the power to be yourself. Traded on the New York Stock Exchange as BRO, Brown & Brown is a big company that doesn't act like one.

Who We Are Looking For: We are looking for passionate team players who believe in working hard and having fun in a collaborative environment. Our team is customer-focused and values the importance of strong relationships, professionalism, and trust. We embrace solutions-oriented big thinkers who are committed to results and aren't afraid to take risks. We are driven to set goals high and aim even higher.

General Responsibilities:

  • Co-ordinate account servicing activities with Account Managers, Account Managers in Training and Technical Assistants.

  • Monitor job performance and workflow of Account Managers, Account Managers in Training, Technical Assistants and eliminate backlog.

  • Conduct annual performance reviews of Account Managers and Technical Assistants.

  • Recruit, interview and hire Commercial Lines Account Managers, Account Managers in Training and Technical Assistants.

  • Communicate to staff changes in procedures and changes in Company programs.

  • Maintain and revise Commercial Lines Procedures manual as necessary.

  • Assign new business accounts to Account Managers.

  • Monitor renewals/expirations weekly

  • Monitor Binder Log, Activity Log, and Expiration Lists monthly.

  • Assist on major commercial accounts, difficult renewal and complicated tasks.

  • Support full utilization of automation to ensure efficient operations and maintain standards of operation to ensure maximum use of system and accuracy of information.

  • Perform and oversee quarterly Quality Control audits on Commercial accounts.

  • Facilitate, monitor and implement agency business plan for Department to assist meeting of Agency goals for profitability and growth, and renewal retention.

  • Oversee education, training and development program to increase staff capability and agency expertise.

  • Promote open communication and high morale within department.

  • Provide in-house technical answers to all producers and staff on technical insurance issues and coverage and solve account specific problems.

Required Qualifications:

  • Florida 2-20 Property and Casualty license

  • Technical knowledge of standard ISO products, non-traditional lines of coverage, excess and surplus lines, manuscript policies and endorsements.

  • 5+ years management experience and prior experience as Account Manager.

  • Understanding of agency operations.

  • Effective communication skills, organizational skills and ability to respond to requests effective and efficiently.

  • Ability to plan and instruct staff members on appropriate information.

  • Knowledge of agency software.

  • This position requires routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position

What We Offer:

  • Excellent growth and advancement opportunities

  • Competitive pay based on experience

  • Discretionary Time Off (DTO)

  • Generous benefits package: health, dental, vision, 401(k), etc.

  • Employee Stock Purchase Plan

  • Tuition Reimbursement and Student Loan Repayment Assistance

  • Mental Health Resources

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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