Employee Benefits Account Manager

6 days left

Employer
Hub International
Location
Coral Gables, Florida
Salary
Not Specified
Posted
Feb 23, 2024
Closes
Apr 21, 2024
Ref
6829944#GIJtoGJS.1
Industry
Insurance
Category
Insurance
Workplace
In-Office

ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 14,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

  • Competitive salaries and benefits offerings

  • Medical/dental/vision insurance and voluntary insurance options

  • Health Savings Account funding

  • 401k matching program

  • Company paid Life and Short-Term Disability Plans

  • Supplemental Life and Long-Term Disability Options

  • Comprehensive Wellness Program

  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

  • Great work/life balance, because that's important for all of us!

  • Focus on creating a meaningful environment through employee engagement events.

  • The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

  • Growth potential - HUB is constantly growing and so can your career!

  • A rewarding career that helps local businesses in the community

  • Strong community support and involvement through HUB Gives

SUMMARY:

The Employee Benefits Account Manager (AM) services and maintains accounts while providing professional and prompt support to our clients, carrier representatives, vendor partners, and HUB colleagues. The AM also works independently, as well as cooperatively, with Producers and the entire client team to deliver all HUB services to assigned clients throughout the policy cycle. This role plays a key part in positively impacting customer satisfaction and will support the organic growth goals of the organization – whether through account rounding, cross-selling, or support in the development of new business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides professional and courteous service to clients, carrier representatives, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.

  • Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate.

  • Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.

  • Manages, organizes, and conducts client meetings when necessary and appropriately documents conversations with clients and carrier representative.

  • Ensures the quality and accuracy of data in all HUB computer systems and automated agency management systems and prepares reports for Management as required.

  • Acquires understanding of clients' insurance objectives and critically analyzes and compares insurance plans to determine suitability and may negotiate with Underwriters and carriers.

  • Stays abreast of changes in the insurance industry and other external conditions that may impact their clients by attending industry-related continuing education training and courses.

  • Acts as a consultant and makes appropriate recommendations to clients in response to industry shifts and changes independent of Manager approval.

  • Acts as liaison between clients and insurance carriers to resolve escalated, complex service issues that require policy interpretation and experience-based judgment to resolve and troubleshoot claims and billing issues.

  • Travels on company business as required.

  • Supports, mentors and trains lower-level colleagues, as necessary.

  • Performs other duties and projects as assigned.

REQUIREMENTS:

  • 2-5 years of applicable Employee Benefits experience.

  • Florida 2-15 Life and Health License preferred or required to obtain within 90 days of hire.

  • High School Diploma or equivalent required; College Degree preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Superior customer service and problem-solving skills with the ability to work in a team environment.

  • Strong ability to listen, discern, and prioritize with clients, colleagues and carrier representatives based on a thorough understanding of relevant issues.

  • Adapt to situations requiring the precise attainment of set limits, tolerances, or standards; respond appropriately to changes in the work setting.

  • Strong written and oral communication skills

  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

  • Ability to utilize and be proficient in broker management systems.

  • Strong organizational, problem solving and time management skills.

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we're HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

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