Inbound Contacts Representative 1

Employer
Humana
Location
Miramar, Florida
Salary
Not Specified
Posted
Feb 29, 2024
Closes
Apr 28, 2024
Ref
6836123#GIJtoGJS.1
Industry
Insurance
Category
Insurance
Workplace
In-Office
Become a part of our caring community and help us put health first

The Inbound Contacts Representative 1 will be responsible for answering or making calls to or from customers. Once a customer is on the line you will be tasked with providing them with information, services or troubleshooting assistance.

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Follows all prompts and scripts to the letter with no deviation. Understands and adheres to all rules of conduct.

Use your skills to make an impact

Required Qualifications

  • 2 years of customer service experience
  • Bilingual (English and Spanish speaker)
  • Strong customer service orientation
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
  • Effective verbal and listening communication skills
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Associate's or Bachelor's Degree
  • Previous inbound call center or related customer service experience
  • Healthcare experience

Scheduled Weekly Hours

40

About us

About onehome: onehome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients' homes. onehome's patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. onehome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.

About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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