Commercial Lines Assistant

Brown And Brown
West Palm Beach, Florida
Not Specified
Mar 07, 2024
May 05, 2024

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

It's an exciting time to join Brown & Brown! Our business is growing both in North America and internationally which emphasizes the need to build an unparalleled team that promotes future growth. We're excited to continue solidifying that foundation as we are looking for a Commercial Lines Assistant to join our growing team in West Palm Beach, FL!

Our commercial insurance lines division sells and services business clients purchasing any lines of commercial insurance. The Assistant will be responsible for supporting the team and providing prompt, accurate, and courteous service to our customers, sales representatives, and insurance companies. This individual will also assist the team in completion of service functions, and provide quality service to our clients.

Who We Are: Brown & Brown, Inc. is a growing global insurance brokerage firm delivering risk management solutions and services since 1939. Our unique culture is built on honestly, integrity, innovation and discipline and defines who we are and how we treat our customers, teammates and the communities we serve. We think of ourselves as a team, so we have teammates---not employees. We prioritize health, family, and business---in that order. We embrace and celebrate diversity, always striving to be an inclusive place where you have the power to be yourself. Traded on the New York Stock Exchange as BRO, Brown & Brown is a big company that doesn't act like one.

Who We Are Looking For: We are looking for passionate team players who believe in working hard and having fun in a collaborative environment. Our team is customer-focused and values the importance of strong relationships, professionalism, and trust. We embrace solutions-oriented big thinkers who are committed to results and aren't afraid to take risks. We are driven to set goals high and aim even higher.

General Responsibilities:

  • Provide Account Executives, Producers and Clients with service needs updating existing accounts

  • Provide, with a positive attitude, a high level of support in maintaining, expanding, and servicing personal accounts

  • Process various transactions within customer files as provided by team members.

  • Perform various rating calculations and quotations as requested.

  • Prepare certificates, evidence of property insurance, and schedules of insurance as requested.

  • Follow up on customer file suspense according to agency guidelines.

  • Assemble and distribute various transactions as requested.

  • Participate in the ongoing account development program established by the agency.

  • Understand the role of automation in our agency and maximize utilization of its' capability for customer service, additional coverage sales, marketing and underwriting activities.

  • Be familiar with and knowledgeable in all Companies and Markets available within the Agency.

  • Maintain licensing and/or educational requirements as well as continue their Professional Development.

Required Qualifications:

  • 1+ years' experience in insurance in a similar customer support/service role

  • 4-40 Customer Service Representative License

  • Proficient with MS Office Suite, especially Excel, Outlook, Word

  • Strong written and oral communication

  • Excellent organizational and time management skills

  • Team Player with Positive Attitude

  • High School Diploma or equivalent required, Bachelor's Degree a plus!

  • Knowledge of AMS360 software is a plus!

What We Offer:

  • Excellent growth and advancement opportunities

  • Competitive pay based on experience

  • Paid Time Off (PTO)

  • Generous benefits package: health, dental, vision, 401(k), etc.

  • Employee Stock Purchase Plan

  • Tuition Reimbursement and Student Loan Repayment Assistance

  • Mental Health Resources

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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