Commercial Lines Broker Assistant

Hub International
Miami, Florida
Not Specified
Mar 07, 2024
May 04, 2024

About our Company:

Monarch E&S, a division of SPG Insurance Solutions (Monarch) is a rapidly growing and successful property and casualty insurance wholesaler and managing general agency based in Burbank, CA with branches in MA & FL. We sell exclusively to retail agencies across the country with a focus on small to mid-market E&S commercial and specialty personal lines risks.

About the Position:

The ideal candidate for this position will possess excellent customer service skills and serve as a technical resource to a large and growing commercial lines underwriting/brokerage team. Successful applicants will work with the in-house broker(s) to request and review underwriting information for processing of bind orders, endorsements and other account servicing assignments.


  • Handle incoming calls from retail agents and carriers ensuring highest level of customer service standards are met, bringing calls to a satisfactory resolution

  • Process endorsements, binders/invoices and other documents according to established departmental procedures with accuracy, efficiency, and meeting compliance standards

  • Act as liaison between brokers or clients and the underwriter to obtain missing information, status of quote/bind, and/or other requests for information

  • Other duties as assigned


  • High School graduate required; College courses preferred

  • Previous work experience in the fields of insurance, customer service, banking or similar, with a successful track record

  • State specific Insurance License required / obtain within specified period of time

  • Positive attitude and enjoys helping others through frequent phone and email communication

  • Excellent written and verbal communication skills

  • Ability to work well under pressure to meet tight deadlines in a fast-paced environment

  • High level of adaptability to meet the needs of various situations

  • Strong organization skills, with a high level of detail orientation

  • Proficiency in Microsoft Word and Excel and various rating portals

Work Location

This position has remote working opportunities. Looking to fill to immediately.

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $54, 000 - $58,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we're HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit

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