Software Support Quality Assurance Analyst

Position Summary: The position is responsible for software and website manual functional testing. Responsibilities include documenting test plans, performing testing and test results for all internally developed and vendor supplied software products for the companies. Additional responsibilities may include some level one support for basic to medium complexity issues including troubleshooting and resolution. Essential Functions: Interprets requirements and testing considerations. Conduct research using available information resources such as Confluence and JIRA. Collaborates with analysts and/or managers to create comprehensive test plans. Develops test plans, executes test scripts and testing methods for all deployed applications. Validates results against requirements. Documents test results for both passed and failed items. Includes proper supporting documentation to illustrate test results. As needed, monitors the tier one service desk queue in JIRA as assigned. Performs basic troubleshooting and resolves issues of basic to medium complexity. Determines when to create a linked issue to escalate to tier two support and/or escalate to a vendor for assistance. Monitors the status of open issues and performs routine follow-up until the issue is resolved. Communicates with customers by seeing additional information or providing resolution. Completes ad hoc assignments on an as needed basis, such as completing research or working alerts.