Job Description
Job Description
WE ARE HEALTHCARE SYSTEMS OF AMERICA. Our mission is to elevate healthcare standards, improve patient outcomes, and create value for communities across the United States. Healthcare Systems of America (HSA) is more than a healthcare provider-we're a community built on excellence, innovation, and compassion. If you're looking for a career that makes a difference, empowers you to grow, and gives you the opportunity to impact lives, HSA is where you belong.
Healthcare Systems of America operates 8 community hospitals across 3 states. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.
WHAT WE OFFER
- Career Growth & Development - We are an essential, stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members can benefit from.
- Supportive & Inclusive Culture - We foster an environment where every team member is valued, heard, and empowered to succeed.
- Meaningful Work - Every day, you'll contribute to patient care, cutting-edge medical solutions, and life-changing treatment and technologies.
JOB SUMMARY
We are looking for a Lead Telecom Technician to support the organization's on-premises systems as well as their hosted voice and fax solutions. The lead technician will also collaborate with other team members to ensure that goals are being met, and schedules are maintained. The lead technician will also track telecom project milestones for team engagement.
PRIMARY RESPONSIBILITIES
- Installation and Maintenance: Install, inspect, and maintain various types of telecommunication equipment and systems, such as telephone lines, PBX, Key systems, and hosted solutions.
- Troubleshooting: Diagnose and troubleshoot issues with telecommunications technology, ensuring systems are functioning properly and efficiently.
- Repair: Repair or replace faulty or damaged equipment, including cross connects and other hardware.
- Technical Support: Provide technical support and guidance to users, either remotely or during field visits or dispatches.
- Documentation: Document procedures, such as equipment installation and troubleshooting steps, and maintain up to date records of equipment and programming.
- Oversight: Track project objectives and ensure milestones are being met by team.
- Compliance: Ensure compliance with all telecommunications regulations and standards.
EXPERIENCE/EDUCATION REQUIREMENTS
- Bachelor's degree in computer science, information technology, or a related field
- Proficiency in Avaya communication systems, including installation, configuration, and maintenance.
- Understanding of Voice over Internet Protocol (VoIP) and its integration with Avaya systems.
- Prior experience as a telecommunications technician
- Solid computer skills
- Multitasking skills
SKILLS/REQUIREMENTS
- Technical Proficiency: Strong understanding of telecommunications systems and equipment.
- Problem-Solving: Excellent problem-solving abilities to diagnose and resolve technical issues.
- Attention to Detail: Detail-oriented approach to work, ensuring accuracy in installations and repairs.
- Communication: Good communication skills to interact with customers and provide support.
- Team attitude: Align team members around shared goals and objectives to create a sense of purpose