Job Description
Job DescriptionThe Regional Director of Operations (RDO) is a strategic and hands-on leader responsible for overseeing the successful and profitable operation of multiple hotel properties within a designated region. This role focuses on maximizing guest satisfaction, driving revenue growth, maintaining operational excellence, and ensuring adherence to brand and regulatory standards. The RDO will lead cross-functional teams, develop strong partnerships, and implement performance-driven strategies that align with company goals.
We uphold a people-first culture where relationships come before business, and intentional culture powers performance. Our mission—to raise the bar on what Relationships, Reputation, and Returns mean in hospitality—drives everything we do. By combining proven systems, talent development, and a culture rooted in genuine connection and ownership results, our company fosters an environment where team members are empowered to grow and deliver exceptional outcomes.Compensation:
$85,000 - $95,000 yearly
Responsibilities:
- Create and implement pricing strategies, analyze market trends, and drive revenue-generating efforts across all hotel departments.
- Recruit, train, and mentor a high-performing team while cultivating a positive, inclusive, and goal-oriented work environment.
- Ensure an exceptional guest experience by fostering a customer-centric culture, respond to guest feedback, and use satisfaction metrics to continuously improve service quality.
- Conduct property inspections, enforce regulatory and franchise compliance, and address concerns to uphold brand standards.
- Manage all daily hotel operational areas, including housekeeping, maintenance, front desk, and F&B to ensure smooth and efficient execution.
Qualifications:
- Bachelor's degree (B.A.), three to five years related experience and/or training, or equivalent combination of education and experience.
- Excellent verbal and written communication skills and must be capable of leading meetings and presenting to stakeholders at all levels.
- Proven ability to manage diverse teams, delegate effectively, and develop talent across multiple property locations.
- Strong budgeting, forecasting, and financial reporting skills with the ability to analyze performance and identify improvement areas.
- Ability to thrive in a fast-paced environment and manage changing business needs with frequent overnight travel, as such, should be available by phone 24 hours a day, 7 days a week.
About Company
What We Offer:
- Competitive salary
- Paid time off and company holidays
- Benefits - health, dental, vision, 401(k), discounts on hotel stays, and a payday advance via ZayZoon.
- Career development and advancement opportunities within a growing portfolio
- You will be part of a culture where relationships come first, collaboration is the standard, and results matter
- You’ll have the autonomy to lead, the support of an experienced regional leadership team, and the opportunity to grow your career in a rapidly expanding organization
- Every day, you will positively impact your hotels, your teams, our owners, and the communities we serve
At ARK Hospitality, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!