Job Description
JOB SUMMARY
Own and drive the product vision, roadmap, and governance for Smartsheet and Jira as enterprise-grade platforms within the organization. Ensure these tools are strategically aligned with business objectives, deliver measurable value, and operate under a consistent governance framework. Partner with business stakeholders, IT teams, and vendors to expand platform capabilities, standardize processes, and promote adoption, while ensuring data integrity, compliance, and operational efficiency.
DUTIES & RESPONSIBILITIES
- Develop and maintain the strategic roadmap for Smartsheet and Jira, align enhancements and new capabilities with enterprise priorities, IT governance standards, and user needs.
- Establish, document, and maintain governance models, configuration standards, and best practices to ensure consistent, compliant, and scalable solutions across the organization.
- Oversee platform configuration, license management, integrations, and security settings in collaboration with IT compliance, Infrastructure, and other supporting IT teams.
- Partner with business units to understand requirements, evaluate solution requests, and prioritize features and enhancements that maximize enterprise value. Lead forums for stakeholder alignment and roadmap updates.
- Identify opportunities to expand platform use cases, drive adoption through targeted training, and implement solutions that reduce manual effort, improve reporting accuracy, and support data-driven decision making.
- Manage relationships with Smartsheet and Atlassian (Jira) representatives, escalating issues, influencing product direction, and leveraging vendor resources for enablement and problem resolution.
- Collaborate with technical teams to design, implement, and manage integrations between Smartsheet, Jira, ServiceNow, Clarity, and other enterprise systems to enhance workflows and data synchronization.
- Develop and track KPIs to measure platform effectiveness, adoption, and ROI. Use insights to guide continuous improvement initiatives.
- Coordinate with internal resources and external partners to ensure timely resolution of issues, minimize downtime, and provide a seamless user experience.
- Proactively identify and mitigate risks related to platform security, compliance, or performance, ensuring adherence to corporate and regulatory requirements.
- Perform other job-related functions or tasks as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Computer Science, Information Systems, Business Administration, or related field. Master's Degree preferred; or equivalent combination of relevant work experience and education.
EXPERIENCE
- 5+ years of experience in product management, business systems ownership, or enterprise tool administration, with direct experience managing Smartsheet and/or Jira at scale.
- Experience designing and implementing governance frameworks, process automation, and integrations between enterprise platforms.
- Experience in change management, training program development, and driving platform adoption across diverse teams.
COMPETENCIES/SKILLS
- Proven ability to partner with executive stakeholders, technical teams, and vendors to deliver solutions aligned with business strategy.
- Demonstrated success in developing and executing product roadmaps for enterprise applications.
- Advanced proficiency in Smartsheet and Jira administration, configuration, and integration.
- Strong understanding of enterprise IT governance, security, and compliance standards.
- Ability to balance strategic vision with tactical execution in a fast-paced environment.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication skills, with the ability to translate technical concepts into business value.
- Familiarity with related tools such as Confluence, Control Center (Smartsheet), Smartsheet Bridge, and API integration frameworks preferred.
CERTIFICATIONS/LICENSES
Preferred certifications:
- Smartsheet: System Administrator Certification, Solution Certification - Project & Process Management
- JIRA: ACP JCA, ACP MJCP, ACP MJDP, ACP MJSP