Job Description
Job Description
Sole Hire is proud to continue our partnership with a leading software company in the enterprise monitoring and observability space. We are seeking an experienced and polished Field Engineer based in the Miami, FL area. This is a field-first, client-facing engineering role with a strong emphasis on onsite technical support — perfect for someone with a passion for service excellence and real-time customer impact.
Key Responsibilities:
- Deliver onsite support and implementation of the client’s software products for enterprise customers in the Miami region (80% onsite / 20% phone-based support).
- Troubleshoot technical issues, install/configure software, and ensure post-implementation satisfaction.
- Collaborate with clients to assess needs and propose tailored solutions that maximize product effectiveness.
- Support the Sales team by influencing new business opportunities and renewals through exceptional technical service.
- Contribute to internal education and cross-functional strategy — particularly in technical marketing, customer retention, solution engineering, and support optimization.
Requirements
- Must currently reside within 90 miles of Miami, FL
- 5+ years’ experience in field engineering, customer support, or solutions engineering with strong knowledge of:
- Microsoft SQL Server
- Active Directory
- Azure
- Prior work or direct experience at one of the following is preferred:
- SolarWinds, ManageEngine, NAGIOS, Paessler, Splunk, Quest Software, AppDynamics, NetIQ, or Datadog
- Excellent troubleshooting and communication skills in enterprise environments
- US Work Authorization and valid US driver’s license required
Benefits
- Base Salary: Up to $250,000, based on experience and qualifications
- $500 bonus for each onsite visit lasting 2+ hours
- $2,000 clothing allowance
- KBI bonus opportunity
- $500 bonus for weekend on-call
- Full Medical and Dental benefits
- Standard schedule: 8:00 AM – 5:00 PM, Monday–Friday
- No overnight travel required