Job Description
Job Description
Summary
Support Specialist plays a vital role in creating a welcoming, organized, and efficient front office environment while delivering outstanding customer service to military members, their families, retirees, and civilians. This position supports the center's mission by performing a wide range of administrative, technical, and support duties essential to daily operations.
Work Hours: 7:30 AM – 4:30 PM, Monday through Friday
Duties
The responsibilities of this role include, but are not limited to, the following:
Primary ResponsibilitiesOpening and Closing the Front Desk
- Open daily by turning on equipment, logging in computers, and restocking printers.
- Conduct equipment inventory at shift start/end; report damage within 30 minutes.
- Maintain cleanliness and organization throughout the day.
- Update and manage resource materials, racks, and marketing items.
- At close, clear workstations, remove trash, shut down all equipment, and secure the facility.
Client Services and Support
- Greet walk-in clients and phone callers with professionalism and warmth.
- Conduct client intake, provide accurate information, and make referrals.
- Schedule appointments, issue program vouchers, and assist with faxing.
- Support computer station users and enforce usage guidelines.
- Assist clients with job search tasks, resume formatting, and computer troubleshooting.
- Provide orientations and guidance about MFRC services.
Office Administration
- Troubleshoot and maintain basic functionality of printers, TVs, and computer equipment.
- Monitor supply levels and notify leadership when items are low.
- Perform general admin duties like filing, organizing, copying, and correspondence.
Records and Data Management
- Maintain records in compliance with AFI and DoD regulations.
- Log client usage and contacts into AFFIRST database.
- Track, catalog, and organize program materials and reference documents.
- Prepare statistical and usage reports by the 5th business day of each month.
Material and Resource Control
- Monitor and catalog printed and digital materials.
- Assist clients in selecting resources that meet their specific needs.
- Track borrowed items, confirm eligibility, and issue reminders for returns.
Computer Oversight
- Conduct weekly scans and internet history checks.
- Maintain cleanliness and security of client computers.
- Clear browser data and perform anti-virus scans as required.
Meeting Participation and Administrative Support
- Attend and document weekly staff meetings; submit typed notes within two days.
- Assist with meeting scheduling, document preparation, and publication requests.
Program Documentation Support
- Enter required data for Transition Assistance Program (TAP) and other MFRC services.
- Track participation, inventory workshop materials, and assist with TAP registration.
Requirements
Minimum Qualifications
- High school diploma or equivalent required.
- At least 2 years of customer service or administrative experience.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong communication, time management, and organizational skills.
- Ability to work independently and maintain confidentiality.
- Must pass a background check and submit references/resume for approval.
Benefits
Sick Leave 56 hours/year
Paid Time Off: Holidays
- New Year’s Day
- Martin Luther King Jr. Day
- Washington’s Birthday
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day