<h3>Job Description</h3>
Job DescriptionPosition Summary
Lead the end‑to‑end implementation, integration, and performance improvement of our multi‑system contact center ecosystem. This position will take the wheel and spearhead major AI initiatives and orchestrates technology, workflows, data, and people. This person will help ensure the Patient Access Center (PAC) team deliver measurable throughput while maintaining minimum quality standards for all outcomes across the department. 
Reports To: VP of Corporate Development and Associate Director of PAC
Responsibilities:
<ol>
<li>
Technology Integration &amp; Super User Ownership
<ul>
<li>
Own day‑to‑day super‑user configuration across Contact Center platforms (e.g., CCaaS/telephony, IVR, dialer, quality monitoring, WFM) and CRM/EMR integrations.
</li>
<li>
Coordinate vendor SOWs; create/maintain configuration documentation, runbooks, and change logs.
</li>
<li>
Lead UAT, release management, and version control; standardize environments (dev/test/prod).
</li>
</ul>
</li>
<li>
Process Design &amp; Standard Work (SOPs)
<ul>
<li>
Map and improve as‑is workflows 
</li>
<li>
Design to‑be processes for scheduling, triage, callbacks, chat/SMS, escalations.
</li>
<li>
Author SOPs/playbooks; embed failure‑proof steps (checklists, guardrails, job aids).
</li>
</ul>
</li>
<li>
Data, Analytics &amp; Reporting
<ul>
<li>
Define KPI dictionary and reporting cadence; own dashboards for real‑time and weekly reviews.
</li>
<li>
Partner with BI to ensure accurate data flows (CTI/CRM/EMR); validate metrics and targets.
</li>
<li>
Integrate reporting through current management tools used on the platform.
</li>
</ul>
</li>
<li>
Performance Management &amp; Continuous Improvement
<ul>
<li>
Establish tiered daily management (standups, huddles, weekly ops reviews).
</li>
<li>
Run PDCA/Lean events; implement queue management, skill‑based routing, and staffing plans.
</li>
</ul>
</li>
<li>
Change Management &amp; Training
<ul>
<li>
Build training curriculum and credentialing for agents/leads; deliver go‑lives and refreshers.
</li>
<li>
Create communication plans, stakeholder maps, and adoption metrics.
</li>
</ul>
</li>
<li>
Risk, Compliance &amp; Security
<ul>
<li>
Ensure HIPAA, TCPA, data retention, call recording, and consent policies are embedded.
</li>
<li>
Coordinate BAA reviews and vendor security questionnaires with Compliance/IT.
</li>
</ul>
</li>
<li>
Program Governance &amp; Timeline Delivery (through 12/31/2026)
<ul>
<li>
Maintain integrated roadmap, RAID log (Risks/Assumptions/Issues/Dependencies), and budget burn.
</li>
<li>
Report monthly to leadership on milestones, KPIs, and financial impact.
</li>
</ul>
</li>
</ol>
Required Qualifications
<ul>
<li>
3 – 5 years in contact center operations and technology integration (healthcare preferred).
</li>
<li>
Hands‑on admin experience with various core call center software technologies CCaaS (e.g., Genesys, Five9, NICE, Amazon Connect, Twilio Flex) and QA/WFM suites; strong CRM exposure (e.g., Salesforce Health Cloud) and EMR/PM scheduling interfaces.
</li>
<li>
Demonstrated success leading multi‑system integrations and process redesigns with measurable KPI gains.
</li>
<li>
Analytics fluency (Excel/Sheets, SQL basics/BI dashboards); comfort with A/B testing and cohort analysis.
</li>
<li>
Certifications a plus: PMP/Agile, Lean Six Sigma (Green/Black Belt), ITIL, CCaaS vendor credentials.
</li>
<li>
Strong change management, training, and cross‑functional leadership skills.
</li>
</ul>
Success Metrics (KPIs)
<ul>
<li>
Completion: Actions completed as a percent of actions required 
</li>
<li>
Quality: QA score %, First Contact Resolution (FCR), Escalation rate, Schedule accuracy
</li>
<li>
Productivity: Occupancy, Adherence, Shrinkage, Contacts per FTE,
</li>
<li>
Outcomes: Conversion to scheduled appointments, 
</li>
<li>
Financial: Cost per schedule relative to new AI implementation spend 
</li>
</ul>
 Compensation
<ul>
<li>
Base + Biannual bonus tied to meeting or exceeding key KPIs (% of required actions completed, calls, and schedules)
</li>
<li>
Milestone bonus (up to 10% of base) at first major integration/go‑live dates for key AI implementations 
</li>
<li>
Project completion bonus at or after 12/31/2026
</li>
</ul>
 Monday through Friday, 8:30am - 5:00pm

Call Center Integration & Performance Lead

<h3>Job Description</h3>
Job Description
Every other Weekend 10:30a a.m.- 6:30p
 
GENERAL SUMMARY:
The Junior Cook is responsible for the preparation of a subset of the organization’s food items as per standardized recipes, under the supervision of more experienced Cooks. They must also demonstrate eagerness to learn and to do what’s best for the team. 
PRINCIPLE DUTIES:
Essential Job Duties:

Food Preparation / Duties
<ul>
<li>Prepares some soups, stocks, and sauces with supervision; able to boil, braise, and roast some items as per standardized recipes with supervision.</li>
<li>Effectively follows recipes and excels in at least one cook station.</li>
<li>Works in a clean workstation while producing prep items with some supervision.</li>
<li>Does some limited menu writing.</li>
<li>Or other job duties assigned by the Chef</li>
<li>May be asked to offer support in dishwashing if needed</li>
</ul>
Safety
<ul>
<li>Maintains assigned work station in a safe and sanitary condition.</li>
<li>Maintains acceptable standards of personal hygiene and complies with department dress code.</li>
<li>Pinpoints operational concerns with safety to Chefs</li>
</ul>
Learning and Development 
<ul>
<li>Takes direction with an eye towards learning how to identify ways to improve operational standards</li>
<li>Attends pre-shift meetings and takes directions and feedback constructively</li>
<li>Takes in and incorporates feedback to learn and grow skills.</li>
<li>Acts with a focus on the needs of the team</li>
</ul>

QUALIFICATIONS:
<ol>
<li>Ability to communicate effectively in English, including following instructions and asking for clarification. Able to perform simple arithmetic, measurements and conversions.</li>
<li>A minimum of 1 – 2 years of experience as a cook in a hotel, restaurant, club or similar institution is strongly preferred</li>
<li>Ability to plan and organize work, to interpret instructions, recipes, specifications and standards.</li>
<li>Knowledge of kitchen equipment operations and maintenance. Some knowledge of nutrition and diet.</li>
</ol>
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
 Must be able to stand or walk for up to 8 hours per day. Must be able to bend, stoop, and stretch frequently throughout the day. Moderate to heavy physical effort needed infrequently. Manual dexterity for preparing food. Ability to use standard industrial kitchen appliances required. Must be able to lift up to 50 lbs. independently. May be exposed to extreme temperatures (freezers and stove-range burners) for short periods of time. May be exposed to industrial cleaning chemicals. Must be able to see, hear, and communicate with others.

Cook - Junior

<h3>Job Description</h3>
Job Description
Who We Are We’re a team that values reliability, quality, and integrity—and we’re looking for someone who brings the same energy to their work. If you’re a skilled and dependable handyman who takes pride in doing things right the first time, we’d love to connect.
The Opportunity – Handyman (Residential Generalist) We’re looking for a trustworthy, all-around Handyman who’s experienced in residential repairs and maintenance. This is a 1099 contractor position offering steady work, Monday through Friday.
You’ll be expected to handle a wide variety of general home maintenance tasks. The right person is hands-on, proactive, and able to manage small projects without constant supervision.
Ideal Candidates: Handyman
<ul>
<li>
Have experience with basic electrical, painting, drywall, light plumbing, and general home maintenance
</li>
<li>
Are comfortable using hand tools and power tools
</li>
<li>
Are reliable, professional, and respectful of the space and the people they’re serving
</li>
<li>
Can identify and solve problems on-site without constant supervision
</li>
<li>
Can lift up to 50 lbs and work safely on ladders or outdoors when needed
</li>
<li>
Have a valid driver’s license and reliable transportation
</li>
<li>
Bring a positive attitude and work ethic rooted in integrity
</li>
</ul>
Handyman Requirements
<ul>
<li>
Must pass a background check
</li>
<li>
Minimum 3 years of general handyman experience preferred
</li>
<li>
Must have your own basic tools
</li>
<li>
Comfortable working in a faith-centered, values-driven environment
</li>
</ul>
What We Value Excellence – Strive for the highest standards in everything we do Growth – Personally, professionally, and spiritually Others – Doing unto others as we would have them do to us
HandymanCompensation $20.00-$25.00 per hour 1099 contractor (paid weekly) Schedule: Monday to Friday
If you’re looking for consistent work, value quality and professionalism, and know your way around a toolbox—we’d love to hear from you.

Handyman

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Flexible Scheduling</li>
<li>Competitive Compensation</li>
<li>Careers Advancement &nbsp;</li>
</ul>
Job SummaryWe are looking for a Home Health Aide to join our team! You will directly work with patients, following a one-on-one care plan in patient homes. You operate with a big heart, not only providing personalized and attentive care but by building genuine relationships with those you serve. You are detail-oriented, highly organized, and committed to creating a healthy environment that meets patient needs. Strong verbal and written communication skills are needed to succeed in this role. Prior Home Health or Hospice experience is a plus.&nbsp; Responsibilities&nbsp;
<ul>
<li>Assist patients with daily activities such as moving in and out of beds, baths, wheelchairs, or automobiles</li>
<li>Care for patients by changing bed linens, doing laundry, cleaning the home, or assisting with personal care</li>
<li>Maintain records of patient care, condition, progress, or problems to report and discuss observations with the supervisor&nbsp;</li>
<li>Build relationships with patients by conversing or reading aloud to help keep them mentally healthy and alert&nbsp;</li>
<li>Give medications and immunizations&nbsp;</li>
<li>Engage patients in exercises or other activities &nbsp;</li>
</ul>
Qualifications
<ul>
<li>Graduated from an accredited Home Health Aide program</li>
<li>High School Diploma or GED&nbsp;</li>
<li>One year prior professional experience&nbsp;</li>
<li>Driver’s license required&nbsp;</li>
<li>CPR certification required&nbsp;</li>
<li>HHA certificate</li>
</ul>

Home Health Aide

<h3>Job Description</h3>
Job Description
Job Title: Group Facilitator
Location: Fort Lauderdale, FL Facility Type: Mental Health &amp; Substance Abuse – IOP &amp; PHP Position Type: Non-Exempt Reports To: Clinical Director
Job Summary:
The Group Facilitator is responsible for leading therapeutic and educational group sessions for clients participating in IOP and PHP programs. The facilitator plays a vital role in helping clients build insight, develop coping strategies, and support their recovery journey through structured, evidence-based, and trauma-informed group work.
Key Responsibilities:
<ul>
<li>Facilitate daily group therapy sessions according to the facility’s clinical schedule and treatment plan requirements.</li>
<li>Develop and implement group curriculum focused on mental health, substance abuse education, relapse prevention, coping skills, trauma recovery, emotional regulation, and life skills.</li>
<li>Collaborate with therapists, case managers, and other treatment team members to support individualized care plans.</li>
<li>Maintain accurate and timely documentation of group attendance, participation, and progress notes in the Electronic Medical Record (EMR) system.</li>
<li>Assist in crisis intervention when necessary and ensure a safe therapeutic environment during group sessions.</li>
<li>Provide feedback and insight during treatment team meetings and participate in staff development activities as needed.</li>
<li>Uphold professional ethics and confidentiality in accordance with HIPAA and facility standards.</li>
</ul>
Qualifications:
<ul>
<li>Required Education:
<ul>
<li>Minimum of a Bachelor’s degree in Psychology, Social Work, Counseling, or related field preferred.</li>
<li>Master’s degree desirable.</li>
</ul>
</li>
<li>Required Experience:
<ul>
<li>1–2 years of experience facilitating group therapy or psychoeducational groups in a behavioral health, addiction recovery, or social services setting.</li>
</ul>
</li>
<li>Licensing/Certification (Preferred or Required):
<ul>
<li>Certified Addiction Professional (CAP), Certified Recovery Support Specialist (CRSS), or similar certification is preferred.</li>
<li>CPR and First Aid Certification (or willingness to obtain upon hire).</li>
<li>Must possess and maintain a valid, clean driving record if transporting clients is part of the role.</li>
</ul>
</li>
</ul>
Key Skills:
<ul>
<li>Strong verbal and written communication</li>
<li>Group facilitation and engagement skills</li>
<li>EMR documentation competency</li>
<li>Compassionate, non-judgmental, and client-centered approach</li>
</ul>
Team-oriented and professional

Group Facilitator Florida

<h3>Job Description</h3>
Job Description
Reports to: Brand Manager
Location: Store Location
Are you passionate about supporting others to achieve their highest level of performance when assisting customers in a fast-paced retail environment? Are you a role model and leader that advocates for your sales team? As a Stanton Optical Assistant Sales Manager you would be a sales leader, assisting the Sales Manager and Brand Manager in executing action plans to drive sales performance within a team environment. Our Assistant Sales Managers assist customer’s issues while maintaining a positive attitude to achieve highest quality customer satisfaction. As part of our team, you will be developed and empowered to take responsibilities of additional duties to prepare you for the next step in your career.
About us:
Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands.
Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:
Vision: Modernizing the eye care experience for all people
Mission: Making eye care easy
Values: iCARE
<ul>
<li>
Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
</li>
<li>
Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
</li>
<li>
Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
</li>
<li>
Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
</li>
<li>
Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.
</li>
</ul>
Why join our winning team?
<ul>
<li>We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nation’s top optical retailers.</li>
<li>We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.</li>
<li>Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.</li>
<li>Paid time off that increases with seniority</li>
<li>Professional development and promotion opportunities</li>
<li>Employee recognition programs</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!</li>
<li>We offer competitive variable compensation opportunities and commission on sales.</li>
<li>Work with an amazing team!</li>
</ul>
Duties &amp; Responsibilities:
<ul>
<li>
Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
</li>
<li>
Support Sales Manager duties frequently acting as Manager on duty to accomplish the following objectives:
<ul>
<li>
Support training, coaching, and development of retail associates.
</li>
<li>
Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
</li>
<li>
Resolve customer issues and increase customer satisfaction.
</li>
<li>
Communicate and execute company’s standards and directives to staff.
</li>
<li>
Assume responsibility for other duties as developed.
</li>
</ul>
</li>
</ul>
<ul>
<li>
Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
</li>
<li>
Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
</li>
<li>
Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
</li>
<li>
Other duties as assigned and required.
</li>
</ul>
Key Qualifications
<ul>
<li>
You have retail management experience of at least one year in a fast paced retail environment
</li>
<li>
You have experience in a secondary leadership role or managed small sales teams
</li>
<li>
You’ve demonstrated outstanding sales performance throughout your retail career
</li>
<li>
You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment
</li>
<li>
You have the skills necessary to communicate effectively with a diverse group of people
</li>
</ul>
Are you the perfect fit?
<ul>
<li>
Do you share our vision of modernizing eye care for all people and making eye care easy?
</li>
<li>
Do you have a high school diploma or equivalent required?
</li>
<li>
Are you passionate about outstanding customer/patient care and eager to share that passion with others?
</li>
<li>
Do you have a strong interest in learning, embracing and fostering innovation among your team?
</li>
<li>
Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company?
</li>
<li>
Do you have schedule flexibility? Work hours will be determined based on business needs
</li>
<li>
Are you knowledgeable about MS Word, Google Docs, etc?
</li>
<li>
Optical experience is a plus
</li>
</ul>
Now Optics d/b/a Stanton Optical and My Eye Lab Brands is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.
If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email <a href="mailto:retailcareers@stantonoptical.com" target="_blank">retailcareers@stantonoptical.com</a> with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Assistant Sales Manager

<h3>Job Description</h3>
Job DescriptionIn a home health setting, both physical and occupational therapists work to restore and maintain a patient's ability to function independently in their daily lives. Physical therapists focus on improving movement, strength, balance, and range of motion, while occupational therapists focus on enabling patients to perform everyday tasks and activities.

PHYSICAL THERAPIST AND OCCUPATIONAL THERAPIST

<h3>Job Description</h3>
Job DescriptionCommercial Electrical Project Manager
Location: South Florida (Broward to Indian River County) Job Type: Full-time | In-person
About the Opportunity: GrowNScale is seeking a highly capable and experienced Commercial Electrical Project Manager to lead ground-up and interior buildout projects throughout South Florida. This role is ideal for someone who thrives in a fast-paced commercial environment and is ready to take full ownership of projects from planning through closeout.
Commercial Electrical Project Manager Key Responsibilities: • Manage all phases of commercial electrical projects • Coordinate field labor, materials, schedules, and inspections • Track budgets, forecasts, and profitability • Communicate clearly with clients, GCs, and vendors • Oversee submittals, RFIs, and documentation compliance • Support and collaborate with field superintendents and foremen
Commercial Electrical Project Manager Qualifications: • Minimum 5 years of commercial electrical project management experience • Strong knowledge of NEC, construction timelines, and workflow • Proficiency with project management tools (e.g., Procore, Bluebeam) • Excellent communication and leadership skills • Valid driver’s license and clean driving record
Work Territory: Broward County through Indian River County
Commercial Electrical Project Manager Salary and Benefits: • $100,000 – $120,000 base salary • Profit sharing • Competitive benefits

Commercial Electrical Project Manager

<h3>Job Description</h3>
Job DescriptionOur client, an independent insurance agency has an excellent opportunity for a Commercial Lines Account Manager to work on a condo book of business. Responsibilities includes:
<ul>
<li>Servicing smaller commercial property condo business and HOA’s. Collaborate with team members and Producers to manage new and renewal accounts, market and maintain business, and deliver exceptional customer service.</li>
<li>Qualified candidates should have 3-5+ years of commercial insurance experience.</li>
<li>Managed the day to day workflow. Extensive insurance coverage knowledge and concepts in commercial lines. Condo experience a plus.</li>
<li>Multi-tasking oriented and detailed.</li>
<li>EPIC experience preferred.</li>
</ul>

Account Manager Commercial Lines Delray Beach

<h3>Job Description</h3>
Job Description
Who We Are
Kasper Electric is a faith-based organization dedicated to improving the quality of lives of the families we employ and the customers we serve—through excellence in all we do, growth in the areas that matter, and doing unto others as we would have them do to us.
The Opportunity – Commercial Electrical Superintendent
We are looking for a skilled and dependable Commercial Electrical Superintendent to lead our commercial construction projects. This is a hands-on leadership role for someone who thrives in managing large teams, communicates well, and is committed to delivering excellence and safety on job sites.
As a Superintendent, you’ll oversee field operations, drive production, and ensure that projects are completed on time, within budget, and to Kasper’s standards. You’ll work closely with Project Managers, Foremen, and office staff while maintaining a high level of professionalism in the field and with clients.
Ideal Candidates: Commercial Superintendent
<ul>
<li>
Enjoy leading others and setting the pace on the jobsite
</li>
<li>
Can run multiple jobs at once with crews and subcontractors
</li>
<li>
Plan layouts, schedule crews, and coordinate materials to keep projects on track
</li>
<li>
Communicate clearly with project managers, GCs, and inspectors
</li>
<li>
Track productivity, enforce safety standards, and maintain a clean job site
</li>
<li>
Train, mentor, and coach apprentices and journeymen
</li>
<li>
Possess strong working knowledge of NEC and commercial workflows
</li>
</ul>
Exceptional Candidates: Commercial Superintendent
<ul>
<li>
Have 5+ years of experience in commercial electrical fieldwork
</li>
<li>
Have 2+ years of leadership experience as a foreman or superintendent
</li>
<li>
Bring innovative solutions to keep work moving efficiently
</li>
<li>
Show urgency and initiative to follow up and lead well
</li>
<li>
Understand specialized sectors like healthcare, hospitality, or institutional work
</li>
<li>
Ask great questions and seek opportunities to grow and mentor others
</li>
</ul>
In addition to your experience, we’re looking for individuals who align with our core hiring values:
<ul>
<li>
Character over credentials
</li>
<li>
Growth mindset over experience
</li>
<li>
Mission fit over industry conformity
</li>
<li>
Faith awareness over faith enforcement
</li>
</ul>
What We Value
<ul>
<li>
Excellence – Strive for the highest standards in everything we do
</li>
<li>
Growth – Personally, professionally, and spiritually
</li>
<li>
Others – Doing unto others as we would have them do to us
</li>
</ul>
Commercial Superintendent Pay
$70,000 – $100,000 base salary (based on experience)
Job Type
Full-time | In-person | South Florida
Benefits
<ul>
<li>
401(k) with 4% company match
</li>
<li>
Health, dental, vision, and life insurance
</li>
<li>
Paid time off
</li>
</ul>

16,066 Jobs in Royal Palm Beach, FL, USA