Job Description
Job DescriptionSalary: $15-$16
Are you passionate about helping others and providing exceptional customer service? Join a supportive, team-oriented agency where your contributions matter, your growth is encouraged, and your work directly supports clients and sales professionals. Were not just offering a jobwere offering a career with opportunity and stability.
About the Role
As a Customer Service Representative (CSR), you will play a key role in supporting the Sales Department by assisting clients and working closely with sales agents to ensure a smooth, accurate, and positive insurance experience. Youll help process policies, explain coverage, and maintain detailed client records while serving as a reliable point of contact for client questions and service needs.
This role is ideal for individuals who are customer-focused, detail-oriented, and motivated to grow within a fast-paced, service-driven environment.
A Day in This Role
- Assist new and existing clients with general insurance information and service inquiries
- Work directly with sales agents to support policy processing and client needs
- Process quotes, applications, and policy changes accurately and efficiently
- Deliver policies and assist with follow-up and coverage reviews
- Provide prompt, friendly, and professional customer service by phone and email
- Respond to questions regarding coverage, eligibility, billing, and claims support
- Maintain accurate client records and follow agency guidelines and processes
- Participate in training and ongoing professional development
License Information
- Required to obtain the 4-40 Customer Service Representative license within the first 30 days of employment
- After passing the 90-day probationary period, Comfort Insurance and Finances will fully reimburse eligible licensing expenses, including pre-licensing courses, fingerprints, and state exam fees (if applicable)
What Were Looking For
- 12 years of customer service and/or sales experience
- Fluent in English and Spanish (required)
- Professional, dependable, and customer-focused
- Strong communication, organization, and time management skills
- Detail-oriented and comfortable handling a high volume of calls
- Able to work independently while collaborating with a team
- Open to feedback, coaching, and continuous learning
- High school diploma or GED required
Pay & Benefits
- Compensation of $15 - $16 per hour with eligibility for bonus incentives
- Paid training and full licensing reimbursement
- Dental, vision, and life insurance
- 401(k) with 4% company match
- Paid time off and paid holidays
- Supportive, respectful, and team-oriented work environment
Job Details
- Location: 3399 NW 72nd Ave #212, Miami, FL 33122
- Department: Sales
- Employment Type: Full-Time
- Core Work Hours: Monday through Friday, 9 AM 5 PM
- Experience Level: Entry-Level
Ready to Apply?
If you enjoy helping people, thrive in a collaborative environment, and are ready to grow your career in insurance, we encourage you to apply today!