Job Description
Interamerican Bank is looking for a AVP- Branch Operations Manager for our Main Branch located on 9190 Coral Way to oversee day-to-day branch functions, support our team, and ensure exceptional service for our customers. This role includes supervising staff (including the Head Teller) and managing overall branch operations with a strong focus on customer service, compliance, and community engagement.
Duties and Responsibilities:
- Lead, coach, and support branch staff, including supervision of the Head Teller
- Oversee day-to-day branch operations, vault functions, and branch security procedures
- Ensure all branch security protocols are followed, including monthly security device testing and documentation
- Maintain a professional, business-like branch environment that promotes excellent customer service
- Assist in the development, implementation, and standardization of branch operational procedures and services
- Work collaboratively with management and other departments to establish cross-functional goals, service standards, and production metrics
- Ensure adherence to bank policies and procedures within assigned areas of responsibility
- Maintain working knowledge of branch authority related to check approvals, overdrafts, transaction overrides, and exceptions
- Assist with account opening, servicing, and quality control processes, including oversight of dormant and inactive deposit accounts
- Support successful audits and examinations by maintaining strong operational and compliance controls within the branch
- Interact directly with customers to resolve account issues, special requests, and service escalations
- Prepare and distribute monthly management and branch performance reports as requested
- Ensure compliance with all applicable regulations, including CRA, EEO, and internal compliance requirements
- Support new customer growth through outreach, relationship building, and community engagement
- Represent Interamerican Bank in community, business development, and public-relations activities
- Refer loan requests to the appropriate loan officer and assist with follow-up as needed
- Perform other duties as assigned by Management
Job Requirements:
• Bachelor’s degree or equivalent experience
• 3–5 years of experience in a financial institution (supervisory experience preferred)
• Strong communication and leadership skills
• Knowledge of branch operations, customer service, and banking procedures
Job Type:
- Full-time
- On-site
Bilingual (English and Spanish preferred); goal oriented; salary commensurate with experience.
EOE/ AA / M/F / D/V / DFWP