Healthcare Administrative Assistant - English-Spanish Needed

Job Description

Job DescriptionSalary: $16-$17

Now Hiring: Healthcare Administrative Assistant

Location: Broward County, FL (Onsite)

Job Type: Full-Time | MondayFriday

Compensation: $16-$17, hourly

About Us

Multicultural Alliance Health Care Solutions, Inc. (MAHCS) is a community-based behavioral health agency serving individuals and families in Broward County. We specialize in providing accessible, culturally competent mental health services, with a commitment to linguistic diversity and underserved populations.

We are proud to employ a team that reflects the community we serveour clinicians and staff are multilingual, multicultural, and mission-driven. If you're passionate about improving healthcare access and thrive in a fast-paced, collaborative setting, we want to hear from you!

About the Role

We are seeking a Healthcare Administrative Assistant to support our psychiatric department and front office operations. This role is ideal for someone with strong organizational skills, EHR experience, and a passion for client service. You will primarily manage:

• Psychiatric appointment scheduling

• Medical records requests

• Benefits and eligibility verification

• Frontline client communication

Youll also support medication management and provide quality assurance documentation support.

Key Responsibilities

Psychiatric Services Coordination

• Schedule psychiatric evaluations and medication management appointments

• Follow up with clients and therapists regarding missed or pending appointments

• Track psych service utilization and maintain up-to-date logs

Medical Records Management

• Process incoming and outgoing medical records requests

• Ensure all releases comply with HIPAA and internal privacy protocols

• Maintain complete, well-organized digital client files

Insurance & Benefits Support

• Verify insurance benefits and eligibility for services

• Document all verifications and updates in EHR system

Client Communication & Contact Logs

• Handle incoming calls and emails in a timely, courteous, and professional manner

• Log all communication in the EHR to support clinical and administrative follow-up

• Escalate time-sensitive issues as needed

Documentation Support

• Ensure all treatment plan signatures are up to date

• Assist with internal audits and documentation reviews

• Additional admin tasks as needed

Qualifications

Required:

• High school diploma or equivalent (Associate's degree preferred)

• 12 years in healthcare administration or medical office setting

• Familiarity with HIPAA, EHR platforms (Lauris a plus), and medical terminology

• Excellent organizational skills and attention to detail

• Strong written and verbal communication skills

• Comfort working with diverse populations and sensitive issues

Preferred:

• Bilingual

• Familiarity with Medicaid or behavioral health insurance

• Experience in mental health or social services setting

What We Offer

• Mission-driven, supportive team environment

• 9 paid holidays + PTO

• Meaningful work serving local families and youth

• Opportunities for training and growth

Additional Information

• We are a drug-free workplace

• Background check required

• We participate in E-Verify to confirm eligibility to work in the U.S.