Franchise Business Advisor

Job Description

Job Description

Position Objectives:

Provide support to Franchise Partners to:

• Uphold the Gold Standard in service

• Grow their business

• Understand and improve financial stability

• Support Training practices

Responsibilities:

Gold Standard

• Provide guidance and support so that the unit remains at Gold Standard

• Conduct periodic Gold Standard evaluations to provide direction and support to correct deficiencies

• Provide ongoing support to ensure smooth operational processes within the restaurant

• Act as a liaison to provide resources when needed to ensure Gold Standard performance

• Assist in the creation of action plans as needed to support operational improvements

• Monitor EcoSure reports and provide support to correct deficiencies

Business Growth

• Partner with Franchise Partners to develop Local Store Marketing initiatives

• Provide insight into sales and customer count trends, identifying opportunities for improvement

• Provide insight into delivery, drive thru, dining room results

• Assist with building strong ties within the community

Financial Stability

• Conduct periodic financial reviews with the Franchise Partner to understand the financial stability of the unit

• Provide guidance to improve areas that are not in line with expectations

• Assist with action plans and training to support improvement in areas such as food cost, labor, TCT

• Coach for improvement using the Playbook and other training tools

Training

• Provide support and guidance to ensure current training processes are executed

• Assist in the certification of service and production trainers and Operations Specialists

• Provide insight and assistance to improve training effectiveness

• Facilitate training workshops to address training deficiencies

• Lead new program training (i.e. SMARTTrak) and New Product Launch training

Restaurant Visit Preparation & Task List

• Review results dashboard

• Review staffing levels

• Roster

• Rates of Pay

• Hours of Operation

• Dining Room Open – analyze trends

• Delivery & Dthru – analyze trends, speed of service

• Gold Standard Evaluation / Brand Standards reinforced

• EcoSure reviewed

• TCT reviewed

• Prime Costs and Margin Analysis

• Labor Matrix & Punch Report reviewed

• Periodic Financial Reviews

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