Job Description
Job DescriptionWe are looking for an experienced AR/Collections Specialist to join our team in Palm Beach Gardens, Florida. This Contract-to-permanent position offers a dynamic opportunity to manage accounts receivable and collections while fostering strong customer relationships. The role requires a proactive individual who can balance customer service excellence with corporate financial objectives.
Responsibilities:
• Monitor assigned customer accounts and ensure timely follow-up on overdue invoices.
• Investigate and resolve disputes, complaints, and payment discrepancies efficiently.
• Respond promptly to inquiries from both internal teams and external customers.
• Collaborate daily with Customer Service and Sales teams to address account issues.
• Build and maintain positive relationships with key customers to support collections efforts.
• Document collection activities and maintain organized records within the company’s collection system.
• Identify and escalate high-risk accounts or uncollectible receivables to management.
• Review account statuses daily to approve or hold orders based on credit analysis.
• Track credit limits and payment terms, recommending adjustments when necessary.
• Support management in implementing process improvements and completing ad-hoc reports.• Strong customer service skills with a focus on resolving issues effectively.
• Excellent verbal and written communication abilities.
• Proven ability to build rapport and collaborate with team members and stakeholders.
• Highly organized with strong problem-solving and analytical capabilities.
• Proficiency in Microsoft Office tools, including Excel, Word, and Outlook.
• Ability to manage competing priorities and work effectively under pressure.
• High school diploma required; Associates Degree preferred.
• Minimum of 3 years of relevant experience in accounts receivable, credit, or collections.