Job Description
Job Description
Overview:
Looking for a career where you can make a real impact? We help protect and connect families, businesses and larger commercial customers every day. It’s more than a job. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.
We’re looking for someone with these skills:
The ability to work with numerous screens and programs open to help resolve customer issues.
Experience in Sales, Customer Retention, Customer experience, and retaining customers’ loyalty to a product or service
Be able to interpret contracts and communicate terms and conditions
Perform quick calculations
Active listening
Negotiation Skills
Knowledge, Skills and Abilities:
2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance
2+ years: Call Center Customer Service / Sales Experience
High school diploma, GED, college degree or some college experience
Self-motivated and a professional attitude.
Excellent communication and listening skills.
Excellent team building, customer service, and interpersonal skills.
Must possess good decision making skills, be very organized and detail oriented.
Must be able to meet minimum productivity standards set that apply to a Level I operator.
What The Role Is:
In this Customer Service / Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity.
You will handle a high volume of live incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer’s business.
The Retention Specialist’s number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations.
Company DescriptionWWW.MYKEYSTAFF.COM
Company Description
WWW.MYKEYSTAFF.COM