Email/Chat Support Specialist

Job Description

Job Description

This is a remote position.

Join our dynamic team at ValueAdd Research and Analytics Solutions LLP as an Email/Chat Support Specialist. In this role, you will be responsible for providing exceptional customer service through email and chat channels. If you have a passion for helping customers and excellent communication skills, we want to hear from you!

Location: United States (Remote)
Responsibilities:

• Respond to customer inquiries and issues via email and chat in a timely and professional manner
  
• Provide accurate information and solutions to customers
  
• Escalate complex issues to the appropriate team members
  
• Maintain detailed records of customer interactions
  
• Assist with other customer support tasks as needed
  

Qualifications:

• High school diploma or equivalent
  
• 1-2 years of experience in customer service or a related field
  
• Excellent written and verbal communication skills
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Strong problem-solving skills
  
• Proficiency in Microsoft Office and CRM software
  

If you are looking for a rewarding opportunity to make a difference in the Environmental Services industry, apply now to join our team as an Email/Chat Support Specialist at ValueAdd Research and Analytics Solutions LLP!

Requirements

• High school diploma or equivalent
  
• 1-2 years of experience in customer service or a related field
  
• Excellent written and verbal communication skills
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Strong problem-solving skills
  
• Proficiency in Microsoft Office and CRM software