Job Description
Job Description
About the job Customer Service & Collections Specialist QW7RY686
Customer Service & Collections Specialist
Location: Onsite | MondayFriday | 8:00 AM 5:00 PM
Contract Length: 6 months (07/07/2025 to 01/12/2026)
Overview of the Role:
Are you passionate about delivering exceptional customer service and resolving complex issues? Join our client as a Customer Service & Collections Specialist and play a vital role in managing customer relationships, addressing escalations, and supporting collections efforts. Your contributions will directly impact customer satisfaction and the companys financial success.
Key Responsibilities:
- Handle escalated customer inquiries with professionalism and empathy.
- Manage complex billing issues and maintain detailed documentation.
- Contact customers with past-due accounts and follow up until resolution.
- Return accounts after 90+ days of non-payment and send final-billed accounts to collections.
- Document processes, identify improvement opportunities, and share learnings with the team.
Required Skills & Qualifications:
- Strong customer service and conflict-resolution skills.
- Experience handling collections or working with past-due accounts.
- Proficiency in Microsoft Excel.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional during difficult interactions.
- Strong organizational skills and attention to detail.
Perks of Working with AP Recruiters & Associates:
- Competitive pay: Earn up to $29.60/hour (depending on experience).
- Opportunities for career growth and professional development.
- Supportive team environment and a chance to make a real impact.
About the Client:
Our client is a leading energy solutions provider dedicated to innovation, sustainability, and customer satisfaction. They empower communities with reliable energy services and are committed to fostering a collaborative and inclusive workplace. Join a team that values your contributions and supports your professional growth.