Job Description
Job DescriptionDescription:
- Clean and prepare guest rooms, including beds, bathrooms, floors, and furniture.
- Replenish room amenities such as towels, linens, toiletries, and supplies.
- Clean and maintain common areas, including hallways, lobbies, stairways, and lounges.
- Ensure assigned areas remain clean, organized, and presentable throughout the shift.
Reporting and maintenance
- Report lost and found items according to resort procedures.
- Notify supervisors of any damage, maintenance issues, or safety concerns in rooms or public areas.
- Check that equipment and cleaning tools are in proper working condition.
Standards and safety
- Follow the resort’s cleanliness, hygiene, and quality standards.
- Comply with safety regulations, especially those related to mountain conditions such as snow, ice, and wet or slippery surfaces.
- Use cleaning products and protective equipment correctly and safely.
Guest service
- Maintain a polite, professional, and respectful attitude toward guests.
- Respond to basic guest requests or direct them to the appropriate department.
- Respect guest privacy and personal belongings at all times.
Teamwork
- Work closely with supervisors and coordinate with other departments such as Front Desk, Maintenance, and Laundry.
- Assist with deep cleaning projects or seasonal tasks during peak and off-peak periods.
Requirements:
- Clean and prepare guest rooms, including beds, bathrooms, floors, and furniture.
- Replenish room amenities such as towels, linens, toiletries, and supplies.
- Clean and maintain common areas, including hallways, lobbies, stairways, and lounges.
- Ensure assigned areas remain clean, organized, and presentable throughout the shift.
Reporting and maintenance
- Report lost and found items according to resort procedures.
- Notify supervisors of any damage, maintenance issues, or safety concerns in rooms or public areas.
- Check that equipment and cleaning tools are in proper working condition.
Standards and safety
- Follow the resort’s cleanliness, hygiene, and quality standards.
- Comply with safety regulations, especially those related to mountain conditions such as snow, ice, and wet or slippery surfaces.
- Use cleaning products and protective equipment correctly and safely.
Guest service
- Maintain a polite, professional, and respectful attitude toward guests.
- Respond to basic guest requests or direct them to the appropriate department.
- Respect guest privacy and personal belongings at all times.
Teamwork
- Work closely with supervisors and coordinate with other departments such as Front Desk, Maintenance, and Laundry.
- Assist with deep cleaning projects or seasonal tasks during peak and off-peak periods.