Job Description
Job Description
As the Personal Lines Service Lead at Boyd Insurance, you will lead our efforts in delivering top-tier insurance solutions to our current and future clients. You will play a pivotal role in managing our personal lines service team and connecting their efforts with those of the sales staff. You will contribute to setting strategic directions, ensuring efficiency and superior client experience.
Position Summary:
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Team Leadership: Lead and mentor a team of personal lines service staff, fostering a culture of excellence, client-centricity, and professional development. Oversee daily operations, assignments, and performance evaluations within the personal lines department.
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Market Analysis and Product Selection: Stay informed about industry trends, regulatory changes, and market dynamics that may impact on personal insurance offerings. Collaborate with insurers and underwriters to select and negotiate coverage options that benefit clients.
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Process Oversight: Continuous evaluation of processes to ensure efficiency and that staff is abiding by standard process.
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Client Experience Champion: Consult with leadership on how to develop a communicative, easy, and more robust client experience utilizing automation and technology.