Job Description
Job Description
Position Overview
The goal of the Loan Operations Assistant Manager is to support the Director of Lending Operations in coordinating loan servicing functions and for overseeing the consumer and commercial loans servicing, processing payments, accounting and reporting functions, and customer service. In addition, this position communicates with bank management, officers with lending authority and representatives, to promote efficient, accurate workflow, and to ensure quality control within the work environment. This role will assist in the management of the Loan Operations team.
Primary Duties and Responsibilities
- Consistently deliver outstanding client service with a friendly, can-do attitude, and willingness to help at all times.
- Act as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
- Help to manage and develop a best-in-class loan operations team.
- Follow and review operational systems, processes and policies to provide the highest quality client/borrower experience – specifically, support enhanced organizational planning, business processes, information flow and management reporting.
- Monitor workflows for all stages of booking and post booking verification to ensure these are being completed timely.
- Monitor paid off loans and collateral management and communicate regularly with manager regarding workflow status.
- Maintain and review loan workflow procedures to ensure all loans are processed in a timely, proper manner and frequently update manager regarding performance matrix.
- Monitor the daily activity in loan servicing, including file content, and approval reviews prior to closing; booking and verification functions; funding and payment processing review; post-closing audit checks; processing of loan participations, remittance and reporting; escrow processing, payments, and annual review; system exception review; rate changes and accrual adjustments; insurance tracking and balancing of general ledger posting.
- Crosstrain in all aspects of the department to support the workflow during heavy volume or when teammates are out of the office.
- Oversee the workflow ticket queues to ensure even distribution of workload.
- Update the department workflow task rotation chart on a regular basis.
- Responsible for department monthly General Ledger Reconciliation.
- Complete the Lending Portion of the Quarterly Bank Call Report.
- Attend trainings and read available information to stay current on compliance regulations.
- Assist in training personnel to ensure bank policies and procedures are being followed.
- Assist in maintaining instructions, procedural manuals, and provide to employees as resource materials.
- Monitor UCC filings, searches, renewals, and related collateral maintenance items.
- Monitor pay off and collateral release activities; technical exception data and provide resolution assistance as needed.
- Assist in managing the processing of loans in non-accrual, charge-off, or OREO status. Prepare related reports and administer systems to account for special assets.
- Any other duties as required.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Minimum Qualifications
- 5 years’ experience handling the post-closing cycle of consumer and commercial loan workflow (preferably with a community bank)
- High school diploma / GED
- Proficient with Microsoft Office Suite
Preferred Qualifications
- 4- Year Undergraduate Degree (e.g., BS or BA) preferably with a business or finance focus
- Experience with Fiserv (Navigator) core banking software (Concentration on LAS Specifications)
- Experience with Abrigo preferred but not required
Attributes for Success
- Self-motivated with action and results delivery orientation; demonstrated initiative and accountability by willingness to assume additional duties other than assigned
- Portrays Strong interpersonal skills, projecting an approachable demeanour
- Consult, facilitate and build relationships in order to foster partnership, collaboration & teamwork across all levels of the organization
- Works independently and with others to identify issues and develop solutions
- Demonstrates strong interpersonal and written/ verbal communication (listening, confidence, professionalism, persuasion) with individuals across all levels of the organization
Our Way
Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work
Make a meaningful difference in our community through our service and financial support
Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and maintain open and forthright communication with our regulators
Benefits
You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:
- Eligibility for health, dental, vision, life and disability insurance coverages
- Retirement Plan - 401k with matching
- ESOP- Employee Stock Ownership Plan
- Time away from work – vacation time, sick time and holidays
- Paid parental leave
- Tuition Assistance
- Professional development opportunities
THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER
A DRUG FREE WORKPLACE
E-VERIFY EMPLOYER