Job Description
Job Description
Position Overview
Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Collector to join our growing team.
Essential Functions:
- Generate high volume of outbound calls to early stage delinquent borrowers
- Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
- Determine the reason for non-payment
- Document mortgage collection systems with all activities and communications
- Send Notice of Defaults (NODs) to customers when required
- Send letters to customers with pending post-dated payments
- Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
- Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.
- Process mortgage payments in accordance with established guidelines
- Follow all company and departmental policies and procedures
- Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
- Consistently meet or exceed monthly goals
- Be flexible with their time and schedule in order to meet the needs of the business
- Perform other duties that may be assigned by supervisor
Minimum Qualifications:
- High School diploma or equivalent
- Solid PC skills
- Analytical and problem-solving skills and attention to detail
- Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
- Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
- Knowledge of Billing and Collections procedures
- Must be goal oriented
- At least 1 year of telephone customer contact experience
- Ability to present a professional image to customers, coworkers and external contacts
- Excellent verbal and written skills to communicate and negotiate with parties
- Ability to prioritize multiple tasks and work well under deadlines
- Knowledge of federal regulations and the Fair Debt Collection Practices Act
- Patience and ability to manage stress
- MSP experience is a plus
- High school diploma or GED
Physical Demand:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must be able to talk, listen and speak clearly on telephone