Job Description
Job Description
As a Banking Specialist, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer.
The purpose of the role is to provide teller and platform-based transactions, manage lobby activity, and support mobile, online banking, and digital solutions. Additionally, provide education and knowledge about our consumer and small business products to existing and new customers.
Duties and Responsibilities
OPERATIONAL EXCELLENCE:
- Process all manner of financial transaction requests, including but not limited to deposits, withdrawals, check cashing, and issuance of cashiers’ checks.
- Research and resolve issues related to the end-of-day banking center balancing.
- May be responsible for functions related to the day-to-day operation of the ATM, cash recycler, drive-thru, and night drop.
- Open new accounts and perform maintenance transactions on the Bank’s platform system, including debit card issuance and ongoing maintenance, as well as completion of Know Your Customer requirements. Execute all operational responsibilities relative to opening and maintaining all products and services.
- Review customers' account activity to ensure compliance with the Bank Secrecy Act.
- May be responsible for the daily review of overdraft, uncollected, and significant balance change reports.
- Ability to originate new credit requests and respond to loan-related inquiries.
- Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures.
- Adhere to all policies and procedures outlined in Retail Banking’s operating manuals, employee handbook, and other applicable documents related to the position's functions. Ensure all regulatory requirements, as well as security and audit procedures, are adhered to.
- Responsible for ensuring individual acts do not lead to Bank operating losses, as well as escalating potential concerns that could lead to Bank loss to the appropriate supervisor.
CUSTOMER SERVICE:
- Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement.
- Resolve customer problems and follow up to ensure the customer’s expectations are met.
- Deliver customer experience for all segments to ensure a quality customer experience every day, every time.
- Provide quality customer service to all current and prospective customers as measured by Bank service standards.
BUSINESS DEVELOPMENT:
- This position requires consistently meeting or exceeding sales goals as defined by management.
- Achieve outbound conversation expectations as defined by management.
- Responsible for acquiring, retaining, and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services.
- Take an active role in educating our customers on other banking channels to meet their needs.
- Responsible for learning and maintaining knowledge of the Bank’s products and services.
- Participate in business development activities to support the banking center's market development as requested.
- Actively participate in community organizations to promote the Bank's brand and support business development initiatives.
- Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.).
Minimum Work Experience Requirements:
3+ years of experience in Bank sales and service environment or equivalent experience to include sales results.
Technical and/or Other Essential Knowledge:
Basic report writing ability, organizational skills, telephone skills.
Previous experience with Outlook, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required.
*Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).