Job Description
Job DescriptionDescription:
International College of Health Sciences (ICHS) is seeking a professional, personable, and organized Receptionist to serve as the first point of contact for students, visitors, faculty, and staff. This role is essential to creating a welcoming environment, ensuring smooth front office operations, and providing exceptional customer service to all who interact with the college. The ideal candidate will bring strong interpersonal skills, attention to detail, and a commitment to supporting the mission of advancing healthcare education.
Purpose
The Receptionist is responsible for managing front desk operations, including greeting visitors, answering and directing phone calls, handling inquiries, and providing administrative support to various departments. This position is pivotal for creating a positive first impression, maintaining efficient communication flow, and supporting day-to-day operational needs of the college.
Responsibilities
Front Desk and Reception Operations
- Greet and welcome all visitors, students, faculty, and staff in a professional and courteous manner.
- Answer, screen, and route incoming phone calls to appropriate departments and personnel.
- Respond to general inquiries via phone, email, and in-person regarding college programs, services, and procedures.
- Maintain a clean, organized, and professional reception area.
- Monitor visitor access, issues visitor badges, and ensure security protocols are followed.
- Manage incoming and outgoing mail, packages, and deliveries.
Administrative Support
- Provide general administrative support to various departments as needed.
- Schedule appointments and coordinate meeting room reservations.
- Prepare and distribute correspondence, memos, and internal communications.
- Maintain office supply inventory, and place orders as needed.
- Assist with data entry, filing, and document management.
- Support event coordination and logistics for campus activities and meetings.
Communication and Coordination
- Serve as a liaison between students, faculty, staff, and external stakeholders.
- Communicate important announcements and updates to students and staff as directed.
- Maintain and update contact lists, directories, and informational materials.
- Coordinate with other departments to ensure timely and accurate information flow.
Other Duties
- Respond efficiently to routine inquiries and requests for information.
- Undertake additional projects and responsibilities as assigned to support the COO and company operations.
Requirements:
Qualifications
Education / Experience / Knowledge
High school diploma or equivalent required; associate degree or post-secondary education preferred. Minimum of one (1) year experience as a receptionist, customer service, or administrative support role. Experience in an educational or healthcare environment is preferred.
Required Skills:
- Excellent interpersonal and customer service skills with a friendly, professional demeanor.
- Strong communication skills, both written and oral.
- Superior organizational, multitasking, and time management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with office management systems and databases is a plus.
- Ability to handle sensitive and confidential information with discretion.
- Professional appearance and conduct at all times.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills and ability to remain calm under pressure.
Additional Information:
- Full-time, hourly position; may require occasional evening or weekend availability to support college events.
- Ability to stand for extended periods; frequently required to sit, reach, climb, stoop, kneel, crouch, or lift up to 50 pounds unassisted.
Additional Information:At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.
International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.