Job Description
Job Description
At DTS, we are looking for a Director of Account Management to lead and develop our Account Management team while owning the full post-sale client lifecycle.
This role focuses on building strong, long-term client relationships and driving retention and revenue growth. The Director will work closely with Sales, Operations, and Executive Leadership to ensure client success.
The ideal candidate is a strategic leader with a strong customer-centric mindset. This position plays a key role in supporting the company’s continued growth.
Key Responsibilities
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Lead, mentor, and manage the Account Management team to ensure exceptional client service and retention.
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Own and oversee the full post-sale client lifecycle, including onboarding, performance management, and renewals.
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Develop and implement account management strategies to maximize client lifetime value.
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Maintain and expand relationships with key and strategic accounts.
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Identify upsell and cross-sell opportunities within existing accounts.
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Act as executive sponsor for major client relationships.
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Collaborate closely with Sales, Operations, Traffic, and Executive Leadership teams.
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Monitor account health metrics, including retention, churn, and revenue expansion, using CRM and reporting tools.
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Resolve escalated client issues and ensure timely and effective solutions.
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Represent Direct Traffic Solutions in client meetings, conferences, and industry events as needed.
Qualifications:
- Bachelor's degree or equivalent
- 2+ experience within the logistics industry
- 3+ years of previous Account Management experience.
- Proven leadership experience managing Account Management or Client Success teams in a fast-paced environment.
- Experience with CRM systems
- Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and manage executive-level client relationships.
- Strong organizational and time-management abilities
- Strong background in post-sale account management, including client retention, renewals, and revenue growth strategies.
- Ability to work independently and as part of a team
What We offer:
- Base salary plus commissions
- Benefices after the introductory period (PTO, a percentage of 401-K, health insurance, continuous training programs).