Job Description
Job Description
Job Title: Sales Support Specialist
Location: Miami, FL (On-site – Thema A Family Factory, 1900 NW 133rd Avenue, Unit 1, Miami, FL 33182)
Employment Type: Full-Time
About Us:
At Thema – A Family Factory, we're proud to be leaders in creating customizable, high-quality eyewear, all Made in the USA. We're not just about exceptional products; we're passionate about delivering outstanding customer care. We're excited to welcome a dynamic and proactive Customer Service & Sales Support Specialist to our Miami team.
Position Overview:
Thema USA is growing, and we're seeking an enthusiastic individual who enjoys a fast-paced environment, excels in client communication via phone and email, and has a genuine passion for sales and service. In this role, you'll handle daily customer service tasks while nurturing and expanding our existing house accounts through thoughtful follow-ups and relationship-building.
Key Responsibilities:
• Provide friendly customer service support by answering phone calls, responding to emails, and processing client requests.
• Be the go-to person for assigned house accounts, offering ongoing support, training opportunities, and brand updates.
• Share Thema's inspiring brand story, product lines, and services with clients.
• Conduct regular, personalized follow-ups to encourage inventory refreshes and provide helpful sales analysis.
• Work closely with our sales team to identify opportunities and ensure client satisfaction.
• Keep accurate records of client interactions and activities in our CRM system.
Qualifications:
• 2+ years of experience in customer service and/or sales support.
• Excellent verbal and written communication skills in English (Spanish is a plus).
• Strong interpersonal skills and a natural talent for building relationships.
• Comfortable making outbound calls and following up with clients regularly.
• Highly organized, detail-oriented, and skilled at managing multiple tasks efficiently.
• Proficient with email, phone etiquette, and basic CRM tools.
• Passion for fashion, eyewear, or luxury products is a plus!
What We Offer:
• A welcoming, family-oriented work environment
• Opportunities to grow within our innovative, fast-growing eyewear company
• Comprehensive training and support to help you thrive in your role
• Competitive compensation based on experience
How to Apply:
We'd love to hear from you! Please submit your resume and a brief cover letter telling us why you're the perfect fit for this role. We're looking forward to meeting you!
Company DescriptionThema-A Family Factory is Italian Eyewear Manufacturer founded in 1993 in the Cadore Valley, leader in high-fashion and bespoke eyewear. The Company’s purpose is to innovate the eyewear industry by creating really unique designs that reflect the consumer’s personality without compromising sustainability.
Company Description
Thema-A Family Factory is Italian Eyewear Manufacturer founded in 1993 in the Cadore Valley, leader in high-fashion and bespoke eyewear. The Company’s purpose is to innovate the eyewear industry by creating really unique designs that reflect the consumer’s personality without compromising sustainability.