Job Description
Job Description
We are seeking a professional and compassionate Bilingual Phone Receptionist to join our busy Neurology practice. The ideal candidate will be the first point of contact for our patients and must demonstrate excellent communication skills, attention to detail, and the ability to handle a high call volume in a fast-paced medical environment.
Key Responsibilities:
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Answer incoming calls promptly and professionally
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Schedule, confirm, and reschedule patient appointments
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Obtain and verify patient demographic and insurance information
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Route calls appropriately to clinical and administrative staff
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Provide patients with general office and appointment information
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Accurately document messages and patient requests in the EHR system
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Maintain patient confidentiality and comply with HIPAA regulations
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Support the clinical and administrative team with additional tasks as needed
Qualifications:
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Previous medical office or call center experience preferred (Neurology experience a plus)
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Strong verbal communication and customer service skills
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Bilingual a must - English and Spanish
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Ability to multitask and manage high call volumes efficiently
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Familiarity with medical terminology and insurance verification preferred
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Proficiency with electronic medical records (EMR/EHR) systems (ECW experience a plus)
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Professional demeanor and strong organizational skills