Job Description
Job Description
Responsibilities:
The Reservations-Group Coordinator is responsible for maximizing room revenue through management of hotel reservations, and for assisting in managing the day-to-day activities and duties of the reservation department. Also, responsible for handling reservations calls as well as handling all aspects of Group reservations.
Physical Requirements:
Must be able to sit/stand for long periods of time. Must be able to lift/carry 25lbs.
Job Functions:
- Assist guests with reservation inquires in a professional and timely manner utilizing all Leading and AAA Standards.
- Make, change, and cancel room reservations for both group and transient markets.
- Act as Group Reservations point of contact.
- Create Group and Court Club file cards; for Groups: set up billing & comments, enter rooming lists, cut-off date, etc. Follow up on cut-off dates.
- Make detailed and accurate notes on reservations, set traces, enter/update preferences in guest profile, etc.
- Assist with Meet -N-Greets for upcoming groups
- Send and receive Guest Preference Letters. Follows through with requests and notes special needs in detail on the guest’s profile.
- Review all upcoming reservations and correct any errors.
- Prepare amenities for VIPs.
- Notify Front Desk of any same day reservations.
- Periodically check LEO for on line bookings; enter, change, cancel as needed.
- Call to Confirm all reservations; make appropriate notes on the reservation
- Review Travel Agent Commissions weekly. Forward information to Accounting.
- Reply to the Contact Us requests from guests who used our website requesting information.
- Input Wait Lists and Monitor; contact guests as space becomes available.
- Assist Reservations Manager with maintaining logs, files, and on-line booking sheets.
- Assist the Sales Department with rates, group details, group follow up, etc.
- Is able to perform basic front desk functions such as check-in, check-out; is able to help at the front desk during peak times.
- Other tasks and duties as assigned
Job Requirements:
- Computer skills.
- Multi task ability.
- Flexible.
- Detail Oriented.
- 2 years Customer Service or Reservations experience.
- Pleasant and Clear speaking voice.