Job Description
Job Description
We are looking for a dedicated Customer Service Administrator to join our team in Fort Lauderdale, Florida. In this role, you will act as a vital link between our company and its customers, ensuring exceptional service and smooth communication. If you thrive in a fast-paced environment and enjoy collaborating across departments to deliver results, this position is perfect for you.
Responsibilities:
• Coordinate with internal teams to guarantee timely and accurate service delivery, keeping customers informed throughout the process.
• Build strong relationships with multiple departments to ensure seamless collaboration and effective communication.
• Review completed service requests, verifying billing accuracy based on customer-specific agreements.
• Maintain detailed records and provide administrative support to ensure operational efficiency.
• Address customer inquiries and resolve issues promptly, fostering a positive experience.
• Support internal and external stakeholders by providing clear and consistent communication.
• Monitor and manage customer accounts, ensuring compliance with company standards.
• Identify areas for improvement and recommend solutions to enhance customer satisfaction.
• Handle inbound and outbound calls to address client needs and escalate concerns when necessary.
• Utilize critical thinking to solve customer problems and manage conflicts effectively.
• Minimum of 3 years of experience in customer service, support, or administrative roles.
• Proficiency in using CRM software to manage customer relationships and workflows.
• Strong communication skills with a focus on delivering excellent client experiences.
• Ability to manage multiple tasks and prioritize in a dynamic work environment.
• Demonstrated problem-solving skills, including conflict resolution and creative thinking.
• Positive attitude and customer-focused mindset.
• Experience handling both internal and external customer interactions.
• Capability to work collaboratively across teams and adapt to changing priorities.