Revenue Cycle Supervisor

Job Description

Job Description

JOB TITLE: Revenue Cycle Supervisor

REPORTS TO: Revenue Cycle Manager

FLSA STATUS: Exempt

JOB SUMMARY:

The Revenue Cycle Supervisor supports the Revenue Cycle Manager in overseeing the daily operations of the revenue cycle for both the physician practice, its affiliated Ambulatory Surgery Center (ASC), and Anesthesia company. This role is responsible for supervising billing, collections, and payment posting teams to ensure timely, accurate, and compliant revenue cycle processes. The Supervisor plays a key role in maintaining workflow efficiency, staff performance, the integrity of financial data, and department KPIs. This role supports the department’s ability to ensure timely and accurate follow-up on outstanding patient and insurance balances, supports staff performance, and drives initiatives to reduce accounts receivable and improve overall cash flow in accordance with organizational, state , and federal policies.

QUALIFICATIONS/EDUCATION:

• Associate’s degree in healthcare administration, Business, or related field required; bachelor’s degree preferred.
• Minimum of 3 years of experience in medical billing or revenue cycle operations, with at least 1 year in a supervisory or lead role.
• Experience in both physician practice and ASC settings is strongly preferred.
• Proficiency in practice management systems and electronic health records (EHR).
• Familiarity with payer regulations, HIPAA, and healthcare compliance standards. Minimum 2 years of experience in medical billing and collections
• CRCS, CPC, CPB, COC, RCMS,CGIC, CCS or AHMA certification, preferred.
• Strong understanding of healthcare billing and collections processes, including insurance follow-up and patient collections.
• Excellent leadership, organizational, and communication skills.
• Knowledge of payer regulations and healthcare compliance standards.
• Proficient Bi-lingual; English/Spanish. Must be able to read, write and speak both languages.
• Moderate computer skills: Microsoft Word and Excel, internet, document with Electronic Health Records, payer portals, send e-faxes and email.

ABILITIES/SKILLS:

• Strong leadership and team management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to work independently and exercise sound judgment.
• Skilled in analyzing data and generating performance reports.
• Proficient in Microsoft Office Suite and billing software applications.
• Demonstrates the ability to work independently with minimal supervision while maintaining a high level of accountability.
• Consistently dependable and conducts oneself with professionalism and integrity in all interactions.
• Build and maintain effective working relationships with internal teams and external partners.
• Communicates clearly and effectively, both verbally and in writing, with strong interpersonal and presentation skills.
• Exercises sound judgment, discretion, and decision-making in handling sensitive or complex situations.
• Possesses strong financial management skills and a solid understanding of revenue cycle operations.
• Demonstrates advanced communication abilities, including the capacity to convey complex information in a clear and concise manner.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Supervise daily operations of billing, collections, and payment posting teams to ensure timely and accurate processing of claims and payments.
• Monitor charge volume, payment posting, and accounts receivable to ensure staff are keeping pace with patient encounter volume and revenue cycle goals.
• Assist in identifying and resolving billing and reimbursement issues, including claim denials and payment discrepancies.
• Support the Revenue Cycle Manager in implementing policies, procedures, and performance standards to optimize revenue cycle efficiency.
• Provide training, coaching, and performance feedback to revenue cycle staff to ensure compliance with organizational, payer, and regulatory requirements.
• Ensure timely correction and resubmission of rejected or denied claims.
• Maintain the schedule for patient billing statements and ensure accuracy of patient account information.
• Assist in monitoring and reporting on key performance indicators (KPIs), including aging reports, credit balances, and bad debt write-offs.
• Collaborate with the front desk and clinical teams to address issues related to insurance verification, coding, and documentation.
• Participate in audits and reviews of coding practices to identify trends in under coding, over coding, or other irregularities.
• Maintain confidentiality of all patient and organizational information in accordance with HIPAA and internal policies.
• Must hold all patient Protected Health Information (PHI) and other patient personal information and agency information in confidence, in accordance with the Employee Confidentiality Statement, which you have read, understand and signed.
• Adhere to schedules for work, lunch and breaks.
• Performs other duties as assigned by management.