Job Description
Job DescriptionJob Description
We are seeking a skilled and professional Dispatcher to join our team. In this role, you will serve as the first point of contact for both emergency and non-emergency calls. You’ll be responsible for gathering accurate information, prioritizing calls, and ensuring the appropriate response is dispatched quickly and effectively. This position requires strong organizational skills, excellent communication, and the ability to stay calm under pressure.
As a Dispatcher, you will work closely with our response teams to monitor activity, transmit critical information, and support operations. The ideal candidate has prior experience in dispatch or a related role, thrives in a fast-paced environment, and demonstrates strong multitasking abilities. This is an excellent opportunity to grow your career while playing an essential part in supporting our community and our team. This is a night shift position.
Benefits
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Competitive pay
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Paid time off
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Career growth opportunities
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Professional development assistance
Responsibilities
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Answer and manage inbound emergency and non-emergency calls
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Collect and document caller information accurately
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Prioritize calls by urgency and importance
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Relay information to the correct department or response team
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Dispatch units promptly to the appropriate location
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Monitor the status and progress of response teams
Qualifications
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High school diploma or GED required
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Previous dispatch or related experience preferred
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Strong typing and data entry skills
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Knowledge of emergency response procedures and protocols
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Excellent verbal and written communication skills
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Highly organized, with the ability to multitask and manage priorities
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Ability to remain calm and effective under pressure
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Strong customer service mindset
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