Paramedic-Clinical Support Specialist

Job Description

Job DescriptionBenefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

WHO WE WANT:
We are seeking a talented, highly energetic, confident and passionate individual to join our innovative team! In this role you will be responsible for assist customers throughout the customization process, helping them adapt the Handtevy Mobile platform to fit their agency protocols and medication lists. The position also involves providing client-facing communication and webinars to guide customers through their customization journey. This is an outstanding opportunity to become a part of a successful, fast growing company that is transforming emergency for all patients nationwide!

WHO WE ARE:
Pediatric Emergency Standards Inc. was created to advance the quality of emergency medical care. We are a healthcare technology and education company dedicated to supporting clinicians in delivering exceptional care to patients of all ages. Our innovative approach and clinical solutions are designed to enhance department efficiency, improve the quality of care, and increase patient satisfaction in the emergency setting.

RESPONSIBILITIES:
Support the customization of the Handtevy Mobile platform to meet each agencys protocols, medication lists, and operational workflows
Assist with managing and maintaining the Medication Management System (MMS) application
Serve as clinical support for clients, providing clear communication and timely updates via phone calls, emails, and virtual meetings
Facilitate client reviews through webinars, demonstrations, and one-on-one support sessions
Collaborate with internal teams to ensure client needs are accurately documented and implemented
Help troubleshoot system issues and coordinate resolutions with the technical support team
Contribute to the continuous improvement of processes, training materials, and client resources
Promote the highest standards of patient care by empowering agencies to deliver safe, efficient, and effective emergency medical services

QUALIFICATIONS:
Current Paramedic certification required
Strong clinical knowledge and experience in emergency medical services across patient populations
Highly detail-oriented, organized, and committed to accuracy in all tasks
Professional and polished phone presence with excellent verbal and written communication skills
Self-starter who thrives working independently while collaborating effectively with a team
Skilled in active listening to understand client needs, guide conversations, and resolve issues efficiently
Comfortable using technology platforms, including web-based applications and virtual meeting tools
Positive attitude, competitive spirit, and the ability to bring energy and enthusiasm to the workplace

EDUCATION/ EXPERIENCE REQUIRED:
Paramedic (EMT-P) certification required; Critical Care Paramedic or Flight Medic experience strongly preferred
Experience with medication administration, including infusions, dilution concentrations, and safe dosing practices, preferred
Minimum of 2 years of clinical experience in emergency or critical care settings preferred
A four-year college degree is preferred, but not required
Strong computer skills and the ability to learn new software quickly
Knowledge of Salesforce or other CRM systems is a plus
Bilingual abilities are a plus
RN or LPN licensure is also considered an asset

Flexible work from home options available.