Credit, Collections and Cash Associate - Chicago IL

Job Description

Job Description

Credit, Collections, and Cash Associate -On site in Chicago - Hybrid 3/2 after training is possible

Job Summary: The Credit, Collections, and Cash Associate is responsible for managing accounts receivable processes, ensuring timely collections, assessing credit risk, and accurately applying cash payments. This role plays a vital part in maintaining the company’s financial health by building strong customer relationships and optimizing cash flow. We're looking for a self-starter who thrives both independently and when collaborating with Sales and key departments to drive results.

Key Responsibilities:

Credit Management:

· Maintain accounts within established credit lines and DSO

· Approve orders daily for production / shipping based on credit worthiness.

· Initiate new and updated customer credit applications.

· Assess credit reports to determine creditworthiness

· Monitor customer accounts for trends and potential credit risks

Collections:

· Proactively contact customers regarding past-due balances via phone, email, and mail

· Negotiate payment plans and resolve disputes to recover outstanding debts

· Escalate delinquent accounts and coordinate with management for collections if necessary

· Maintain accurate records of all collections activities and customer interactions

Cash Application & Reconciliation:

· Process incoming payments and apply them accurately to customer accounts

· Investigate and resolve payment discrepancies in a timely manner

· Reconcile AR accounts and ensure proper cash flow tracking

· Work with internal teams to optimize cash posting processes

Reporting & Compliance:

· Analyze AR aging reports, bad debt analysis, and cash flow reports

· Ensure compliance with internal credit policies and external regulations

· Support month-end close processes related to AR and cash application

Qualifications:

· Bachelor’s degree in finance, accounting, or business (preferred)

· 2+ years of experience in credit, collections, and/or cash application

· Proficiency in Microsoft Excel

· Strong analytical, communication, and negotiation skills

· Ability to manage multiple priorities and work independently

It is the policy of Case Paper to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race; color; religion or creed; physical and mental disability; sex, including pregnancy (including childbirth, lactation, and related medical conditions); sexual orientation; gender; gender expression, including transgender; national origin; ancestry; marital status, including domestic partnership; veteran status; age; ancestry; genetic information; and military and veteran status, or any other classification protected by applicable local, state, or federal laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Case Paper is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Case Paper is a drug-free workplace.

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