Job Description
Job Description
Dispatcher duties and responsibilities
- Receive and answer emergency and non-emergency calls
- Record all the calls
- Proactively address problems and suggest solutions
- Receive and dispatch orders
- Assess situation and prioritize calls
- Oversee the route of field units and track delivery status of products
- Coordinate schedule in the most effective manner
- Inform field units about orders and traffic
- Track and update call logs and data in software programs
- Provide reports to upper management